Independent Loss Adjusters Durham

Loss Adjusters and Loss Assessors Durham. Fire, flood, escape of water or impact damage? We offer insurance claims help for homeowners, landlords and businessess.

Loss Assessors and Insurance Claims Management

Your Partner for Insurance Claims in Durham and Beyond

Welcome to Independent Loss Adjusters (ILA), your trusted ally in navigating insurance claims in Durham and its neighbouring areas. Whether you’re a homeowner, business proprietor, or landlord, we’re here to be your steadfast advocates, ensuring your interests are at the forefront throughout the insurance claims process. Our unwavering commitment is to provide you with the same expertise and support that major insurance companies enjoy.

Comprehensive Coverage for a Wide Range of Claims

ILA boasts a wealth of experience and specialises in managing a diverse spectrum of insurance claims, encompassing both residential and commercial properties. From the aftermath of fire, smoke, and storm damage to the challenges posed by flood damage, water damage, burglary, burst pipes, impact events, or accidental damage claims, we’re equipped to offer you comprehensive assistance. Our aim is to provide you with peace of mind and expert guidance, no matter the nature of your claim.

Seasoned Professionals at Your Service

Our dedicated ILA team comprises seasoned professionals who are esteemed members of The Chartered Institute of Loss Adjusters (CILA). This means that you’re not just receiving assistance but benefiting from the highest level of industry expertise and professionalism. We take pride in representing your best interests throughout the entire claims process, ensuring that you receive your full entitlement as stipulated in your insurance policy.

Your Trusted Advisors

ILA firmly believes that dealing with an insurance claim should be as prudent as seeking legal advice before stepping into a courtroom or securing expert guidance before making a significant financial decision. We are a recognised Claims Management Company operating nationwide, and our sole mission is to work tirelessly on behalf of policyholders, not insurers. We take charge of meetings with your insurer’s loss adjusters, meticulously prepare and submit claims on your behalf, and safeguard your interests every step of the way.

Flexible Fee Solutions

We understand that concerns about additional fees can be problematic. To ease your worries, we offer flexible solutions. When you choose to appoint our recommended contractors for property repairs, they have graciously agreed to cover our fees on your behalf. Alternatively, if you prefer a cash settlement, we extend a competitive 10% fee structure.

Local Expertise, Personalised Care

ILA’s network extends to the local Durham area, ensuring that you have access to tailored expertise precisely when you need it. We’re always ready to offer an initial consultation at no cost, providing you with the guidance and support to kickstart your insurance claims journey. Your peace of mind and satisfaction remain our top priorities.

Contact Us Today for Expert Assistance

Don’t hesitate to reach out to Independent Loss Adjusters at 0800 002 5178 when you require expert assistance with your insurance claim. We’re here to work diligently on your behalf, representing and protecting your interests at every turn. Let us make your insurance claims journey as smooth and fair as possible.

Contact Your Durham Independent Loss Adjusters Representative at 0800 002 5178

Our Collaborative Approach

At Independent Loss Adjusters, we believe in fostering strong relationships with insurance brokers to achieve mutually beneficial outcomes. Our collaborative approach involves:

Regular Communication

We maintain open lines of communication with insurance brokers throughout the claims process.  This allows for timely updates, sharing of relevant information, and addressing any queries or concerns promptly. 

Customised Solutions

We understand that every claim is unique, and we tailor our solutions to meet the specific needs of insurance brokers and their clients. We work closely with brokers to develop strategies that align with their business objectives and deliver optimal outcomes.

Sharing Expertise

We provide insurance brokers with insights and guidance regarding claims assessment, policy interpretation, and industry best practices. The detailed report we produce allow underwriters to make an informed decision at renal after a loss, to satisfy themselves the risks of re-occurrence are properly managed.  This collaborative knowledge-sharing ensures that brokers are well-informed and equipped to serve their clients effectively.

Seamless Integration

Our team seamlessly integrates with the operations of insurance brokers, ensuring a smooth and coordinated claims management process. This collaborative approach enables brokers to provide a comprehensive service that meets their clients’ expectations.

Local Regional National Emergency Helpline


Over 70 years’ experience working for Insurers and Loss Adjusters.
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Complete transparency of our fees from the offset.
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Trusted Contractors & Suppliers

Trusted Contractors & Suppliers
Trusted suppliers who work closely with your adjuster to provide the full service.
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Industry Leading Team

Industry Leading Team
All staff, regardless of position, are compliant with all UK legislation and receive training from recognised industry bodies such as CILA.
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You're In
Safe Hands

We believe that everyone should have their own Independent Loss Adjuster when they suffer an insured loss or damage. 

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