Independent Loss Adjusters & Loss Assessors

ILA is a firm of FCA regulated Loss Adjusters who operate within the CILA Charter.

Home is where the heart is. Work with our loss adjusters to ensure that you get your home back safe and sound. 

Be sure to get back into action quickly following your business insurance claim with our expert loss adjusters. 

Time is of important when your home is someone else’s. Get your tenants back in quickly with our loss adjusters. 

Authorised and regulated by the Financial Conduct Authority (FCA)

Local Regional National Emergency Helpline

Why Choose ILA?

Why should you choose to work with Independent Loss Adjusters (ILA)? Our team are experts in the loss adjusting sector, aiming to ensure that you have a stress-free and smooth experience where possible.

Homeowners, Businesses and Landlords – We Are Ready To Assist

We understand that you are looking for the most satisfactory outcome when you make a claim on your home or business insurance. Our expert loss assessors understand the finer details of policies meaning that they help you understand everything thoroughly, no matter how complex.

For more information on any of our services, take a look online or get in touch with our team today.


Over 70 years’ experience working for Insurers and Loss Adjusters.
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Complete transparency of our fees from the offset.
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Trusted Contractors & Suppliers

Trusted Contractors & Suppliers
Trusted suppliers who work closely with your adjuster to provide the full service.
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Industry Leading Team

Industry Leading Team
All staff, regardless of position, are compliant with all UK legislation and receive training from recognised industry bodies such as CILA.
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Are We Loss Assessors or Adjusters?

What is the difference between Independent Loss Adjusters, Insurers Loss Adjusters and Loss Assessors? When it comes to insurance claims, the process can be complex and often daunting, especially when you’re dealing with significant losses. This is where ILA come into play, but not all loss adjusters and loss assessors are created equal.

We Are The Better Choice

Independent Loss Adjusters are the better choice compared to loss adjusters who work for the insurer. ILA are similar to Loss Assessors; the difference is that all our claims managers are members of The Chartered Institute of Loss Adjusters (CILA). They have all the relevant training and qualifications that are expected from such a prestigious organisation.

The Key Difference: Advocates for YOU

One of the most significant advantages of choosing ILA is our unwavering commitment to serving your best interests. Unlike adjusters employed by insurance companies, who are primarily focused on the insurer’s bottom line, ILA work exclusively on your behalf. Our primary goal is to ensure that you receive the maximum settlement you are entitled to and that you rightfully deserve.

Your Dedicated Ally For Insurance Claims Management

Independent Loss Adjusters share similarities with Loss Assessors in that they act as intermediaries between you and the complex world of insurance claims. We are experts at navigating the intricacies of the insurance process, helping you understand your rights, and advocating for a fair settlement. Whether you’re dealing with property damage resulting from a flood, fire, impact or any other insured loss, ILA are your dedicated allies, striving to make the claims process as smooth and stress-free as possible.

The Benefits of Choosing Independent Loss Adjusters

When you choose ILA, you can expect the following benefits:

  1. Unbiased Support: Independent Loss Adjusters do not have a vested interest in minimising your claim. We provide unbiased, professional claims management to help you receive a fair settlement.
  2. Expertise: Our professionals have an in-depth understanding of insurance policies, regulations, and the intricacies of the claims process, ensuring that you don’t miss out on the coverage you’re entitled to.
  3. Peace of Mind: Dealing with a loss or damage is stressful enough. we can alleviate that stress by managing the entire claims process for you, from start to finish.
  4. Maximising Payouts: : ILA are well-versed in negotiating with insurance companies to secure the highest possible payout for your claim. This can make a substantial difference in the final amount you receive.

You're In
Safe Hands

We believe that everyone should have their own Independent Loss Adjuster when they suffer an insured loss or damage. 

Frequently Asked Questions

We understand that cost is an important factor when it comes to settling your claim. That’s why at ILA, we offer a competitive fee of 10% plus VAT of the overall settlement amount. But we also know that every situation is unique, which is why we offer flexible options to our customers.

One option is to utilise our extensive supplier network. If you choose this option and our contractors complete the work, they will cover our fee on your behalf for the proportion of work they complete. This can provide even more value to our customers.

To learn more about our fees and options, please reach out to a member of our team. We’re here to help you navigate the claims process and ensure that you receive the compensation you deserve.

Although claim preparation costs are typically not covered under insurance policies, we offer a solution for our clients. If you choose to use one of our trusted contractors from our supplier network, they will cover our fees for the portion of work that they complete on your behalf.

Please note that your insurance company will not directly pay our fees, unless you have purchased policy that covers Claim Preparation Fees.    

Are you wondering why you should consider using your own Independent Loss Adjuster when your insurance company has already appointed one?  It’s important to keep in mind that the Loss Adjuster appointed by your insurance company will prioritise reducing their overall liability and mitigating the loss, which may not always align with your best interests.

By hiring your own Independent Loss Adjuster, you can benefit from a fresh perspective and a more personalised approach. We will take the time to understand your unique situation and utilise every aspect of your insurance policy to ensure that you receive the full benefits you are entitled to in the event of a loss. Our priority is to represent your interests and ensure that you receive a fair settlement that accurately reflects the extent of your loss.

Don’t let your insurance company’s Loss Adjuster make decisions that may not be in your best interests. With our help, you can be confident that you are getting the best possible outcome and the maximum benefit from your insurance policy.

Loss Adjusters who work solely for the public, as we do, are often referred to as Loss Assessors by most of the industry.  However, not many in the industry realise that Loss Adjusters can work for the public, as well as insurers.   

Entrusting your claim to an independent Loss Adjuster, who is a member of the esteemed Chartered Institute of Loss Adjusters (CILA) is crucial.  At ILA, we pride ourselves on being Loss Adjusters solely devoted to serving the public, whilst adhering to the highest industry standards outlined in the CILA Charter to ensure a fair and impartial settlement for our clients.

Because we are Loss Adjusters who act in accordance with the CILA Charter, most Insurers will welcome our involvement.  Remember, when we are talking to your Insurance Company, we recognise the insurance jargon, terminology and the potential repercussions that you may experience when providing your Insurance Company with information. 

It will be our responsibility to ensure that you appreciate the importance of any questions that are being asked of you, remove the insurance jargon and explain matters to you in a way that you can understand.  We see no reason why your Insurance Company should react negatively should you decide to appoint us to assist you.

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