FCA Insurance Rule Changes: What Homeowners Need to Know
Recent FCA insurance rule changes explained for homeowners, including what has changed, which consumer protections remain and what to check in policies and claims.
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Trends and Technology in Insurance
Guidance on Insurance Trends, Technology and Emerging Risks
The insurance industry continues to change as insurers, brokers and claims professionals adopt new technology and respond to emerging property risks. These articles explore digital claims systems, AI in insurance claims and loss adjusting, climate-related risks and other developments that may affect how claims are assessed and managed.
We focus on what these developments may mean in practice for policyholders. As Independent Loss Adjusters, we consider how changes in technology, evidence and claim assessment may affect homeowners, landlords and businesses. Where a development affects an active claim, our practical insurance claims guidance explains evidence, insurer communication, settlement proposals and common claim difficulties.
Rising Flood Risk in the UK: How Climate Change Is Rewriting Home Insurance
How changing UK flood risk may affect homes, businesses and insurance, including exposure from rivers, the sea and surface water and the importance of checking cover.
How AI Is Transforming Insurance Claims Management & Helping Loss Adjusters
A practical overview of how AI is influencing insurance claims management and loss adjusting, from assessment and processing tools to implications for policyholders and professionals.
Loss Adjuster Support
Understand the difference between insurer-appointed and independent loss adjusters, what each role involves and when independent claim support may be appropriate.
Loss Adjuster Guides
Guidance on Making a Claim
Practical guidance on preparing, documenting and progressing an insurance claim, including what to do when questions, delays or disputes arise.
Making a Claim Guides
Insurance Terminology
Clear explanations of common insurance terms, policy wording and claims terminology to help you understand correspondence, decisions and the claims process.
Insurance Terminology GuidesNeed Clearer Direction on Your Claim?
Tell us what has happened and where the claim currently stands. We will review the initial information and explain whether ILA may be able to help.
Every claim depends on its individual circumstances, supporting evidence and policy wording. No particular outcome can be guaranteed.