Experience
Our team brings over 70 years’ experience across insurance claims, loss adjusting and property damage support.
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Malicious Damage Claims
Find out why brokers and policyholders choose ILA for help with malicious damage claims.
When a home, rental property or business premises is intentionally damaged through vandalism, rioting or another malicious act, the insurance claim process can be complex and stressful. Independent Loss Adjusters can help policyholders understand the policy position, organise evidence and progress the claim.
Independent Loss Adjusters prioritise clarifying the insurer’s position on policy coverage and liability so that the available repair and recovery options can be considered. When you choose ILA as your Loss Adjuster, you will have a dedicated adjuster who can manage insurer communication, evidence and practical claim details from beginning to end.
By working with Independent Loss Adjusters, business owners can receive professional advice and representation when preparing, presenting and negotiating a malicious damage claim. ILA can help identify the documented losses and policy entitlement relevant to the damage while keeping the policyholder informed as the claim progresses.
Why Choose An Independent Loss Adjuster?
Choosing support for a claim is a practical decision. The team’s experience, proposed work, fee and any repair arrangements should be clear before you appoint us.
Clear Fees
We explain the work we propose and how our fee would be calculated before you decide whether to appoint us.
Recommended Contractors
If repairs are needed, we can discuss whether ILA’s recommended contractors are suitable. We’ll explain how that route works and how they can cover our fees on your behalf.
Professional Standards
Our team draws on claims and loss-adjusting training. Independent Loss Adjusters Ltd is authorised and regulated by the Financial Conduct Authority for insurance distribution activities.
Need Help With a Malicious Damage Claim?
ILA supports policyholders across the UK with property insurance claims. Whether the claim involves a home, business premises or rental property, our loss adjusting team can review the position, explain the evidence needed and help you decide the next step.
Every claim depends on its individual circumstances, supporting evidence and policy wording. No particular outcome can be guaranteed.
Is Your Insurance Claim Becoming Difficult?
Claim rejected, delayed, under investigation or offered a settlement you’re unsure about? Our guide covers what to check next, underinsurance and help with an existing claim.
Explore Common Claim ProblemsCustomer Testimonials
Client Experiences With Independent Loss Adjusters
When an insurance claim becomes delayed, disputed or difficult to manage, it helps to hear from people who have already been through the process. These comments are from clients who asked Independent Loss Adjusters to help them deal with insurers, evidence, claim decisions, settlement offers and repair concerns.
“They leapt into action and took a complex claim on and helped us immeasurably. As soon as they were involved we felt like the tide had turned and we were no longer in such a vulnerable situation.”
“We were really struggling with our insurance claim until we decided to use ILA. Glen and Sue took charge of the claim and took the worry away from us. Thank you both for your help and support throughout the process.”
“And then we found Chris Thompson at ILA. What a relief. He took everything on with a smile, compassion and confidence. His expertise was invaluable in terms of negotiating with our Loss Adjuster.”
“Independent Loss Adjusters team Glenn Weatherall and Sue Young have been the most helpful and dedicated team working on our behalf during what was a very difficult insurance claim. They are one of my most very professional company I have ever had the pleasure to work with.”
“Glenn and Sue were very professional throughout and helped me win my claim against Zurich insurance for a bathroom leak. They arranged everything and kept me updated throughout.”
“I received excellent and speedy advice from Michael at ILA - I was hesitant to call in but feel so much better that I did, highly recommend!”
These testimonials describe individual clients’ experiences. Outcomes depend on the policy wording, evidence and circumstances of each claim.
Request Free Initial Insurance Claim Advice
Tell us what happened and where your claim stands. The initial conversation is free and without obligation. We’ll ask a few questions and explain whether ILA may be able to help. You can call us or complete the form; we’ll contact you using the details you provide.
If you choose ongoing support, we’ll explain the service and fee before work begins. Our general fee is 10% plus VAT of the overall settlement. Where you appoint ILA’s recommended contractors for the agreed reinstatement works, our fee is generally covered through that contractor route. The position depends on your claim and the proposed work.
What Happens After You Request a Callback?
When we speak, we’ll ask a few initial questions about the damage, your insurance policy and the current position of your claim.
You don’t need to have every document ready. The first conversation is simply to understand what has happened and whether we may be able to help.
If you’d prefer to speak to us directly, call 0800 002 5178.
For information about how we use and protect your personal data, please read our Privacy Policy.
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