Policyholder-Focused
ILA is appointed by homeowners, landlords and businesses, not by the insurer handling their claim.
Benefits of Insurance Broker Collaboration
At Independent Loss Adjusters, we recognise the importance of the relationship between an insurance broker and their client. We work alongside brokers to provide practical insurance claims management support when a property claim requires additional assessment, evidence, communication or negotiation.
Why Independent Loss Adjusters?
By working with ILA, insurance brokers can draw upon an experienced claims and loss-adjusting team when a client needs additional support. We aim to complement the broker’s existing service by keeping the relevant parties informed and providing clear assistance throughout the property insurance claim process.
Here are some key benefits of collaborating with us:
Expertise: Our team of seasoned loss adjusters has in-depth knowledge and experience in handling a wide range of claims. Insurance brokers can ensure accurate assessments, fair negotiations, and efficient claims management by tapping into our expertise.
Timely Resolutions: We understand the importance of prompt claim settlements. With our efficient processes and proactive approach, we strive to expedite the claims process, allowing insurance brokers to provide timely resolutions to their clients.
Enhanced Customer Service: By approaching Independent Loss Adjusters, insurance brokers can provide their clients with a dedicated team of loss adjusters focused on delivering exceptional customer service. We aim to alleviate the stress and complexity of the claims process, ensuring a positive experience for policyholders.
Maximised Claim Entitlements: Our thorough understanding of policy terms and conditions and our negotiation skills enable us to maximise claim entitlements for policyholders. Insurance brokers can trust us to advocate for fair settlements and ensure their clients receive the compensation they deserve.
Discuss a Client’s Insurance Claim
Insurance brokers can contact ILA to discuss whether a client’s property claim may benefit from independent claims support. We can explain our role, the information we may need and the potential next steps before the client decides whether to proceed.
Every claim depends on its individual circumstances, supporting evidence and policy wording. No particular outcome can be guaranteed.
CLEAR, PROFESSIONAL CLAIM SUPPORT
Why Policyholders Speak to ILA
A difficult claim often involves policy wording, technical evidence, repair costs and several parties. Our Loss Adjusters help policyholders understand the position and approach the next step with clearer information.
Experienced Claims Team
Our team brings experience across insurance claims, loss adjusting, damage assessment and settlement review.
Evidence-Led Guidance
We review the policy, correspondence and available evidence before explaining what appears clear and what may need further work.
FCA Authorised
Our regulated status supports clear information, appropriate conduct and fair treatment throughout the customer journey.
Independent Loss Adjusters Ltd is authorised and regulated by the Financial Conduct Authority for insurance distribution activities.
PROPERTY DAMAGE CLAIMS
Help with Property Damage Claims
Different types of damage bring different questions about evidence, repairs and cover. Choose the claim type below to see how ILA may be able to help.
Flood Damage Claims
We can help assess water damage, organise the evidence and present the claim under your policy.
Flood Damage Claim Help
Fire Damage Claims
We review the damage, repair scope and reinstatement costs to help you understand the claim position.
Fire Damage Claim Help
Business Interruption Claims
We assess the interruption, financial records and policy position when insured damage affects trading.
Business Interruption Help
Malicious Damage Claims
We review the damage, circumstances and evidence after vandalism or deliberate damage.
Malicious Damage Claim Help
Impact Damage Claims
We can assess collision or impact damage and review the repair evidence and settlement position.
Impact damage claim help
Theft Insurance Claims
We help organise supporting evidence and review the claim position after burglary or theft.
Theft Claim HelpCustomer Testimonials
Real Feedback From Clients We Have Helped
When an insurance claim becomes delayed, disputed or difficult to manage, it helps to hear from people who have already been through the process. These comments are from clients who asked Independent Loss Adjusters to help them deal with insurers, evidence, claim decisions, settlement offers and repair concerns.
“Their staff were friendly, knowledgeable and most professional and organised a loss report within only a few days of my initial call. I highly recommend ILA.”
“I was at my wits' end trying to navigate an insurance claim, with everyone involved being obtuse and evasive. Chris answered my pleas and was on the situation immediately. I hope I never have to use a service like this in the future - but if I do, 110% I would use ILA in a heartbeat.”
“We were really struggling with our insurance claim until we decided to use ILA. Glen and Sue took charge of the claim and took the worry away from us. Thank you both for your help and support throughout the process.”
“ILA provided a prompt, professional assessment for a complex situation. Michael and Emma were clear, responsive, and took great care to ensure the report addressed all relevant technical factors.”
“My wife (Carly) and I (Stuart) can not thank you enough for what you have done for us. I would recommend you and your team to any one.”
“We had a very complex insurance claim which Michael and his team worked tirelessly to resolve. We had zero experience in dealing with insurance companies and we would have been lost without them.”
These testimonials describe individual clients’ experiences. Outcomes depend on the policy wording, evidence and circumstances of each claim.
Need Help With Your Own Claim?
Request free initial claim advice or call 0800 002 5178.
Discuss a Client Claim or Broker Referral
Tell us what happened and where your claim stands. The initial conversation is free and without obligation. We’ll ask a few questions and explain whether ILA may be able to help. You can call us or complete the form; we’ll contact you using the details you provide.
If you choose ongoing support, we’ll explain the service and fee before work begins. Our general fee is 10% plus VAT of the overall settlement. Where you appoint ILA’s recommended contractors for the agreed reinstatement works, our fee is generally covered through that contractor route. The position depends on your claim and the proposed work.
What Happens After You Request a Callback?
When we speak, we’ll ask a few initial questions about the damage, your insurance policy and the current position of your claim.
You don’t need to have every document ready. The first conversation is simply to understand what has happened and whether we may be able to help.
If you’d prefer to speak to us directly, call 0800 002 5178.
For information about how we use and protect your personal data, please read our Privacy Policy.
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