Need An FCA-Authorised Claims Company For An Existing Claim?
Guidance for policyholders seeking FCA-authorised support with an existing insurance claim, including what to review before appointing another firm to assist with the claim.
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Loss Adjusting and Independent Adjusters
The Help You’d Expect from an Insider - Without the Bias
Most people don’t realise they can bring in their own loss adjuster – someone who stands on their side of the fence. In this category, we explain how independent adjusters work, why insurers prefer you not to know about us, and how the right support – and timely insurance claims advice – can completely shift the balance of a claim.
Since we’ve seen what happens when policyholders go it alone, we’re upfront about why expert representation can mean the difference between a poor offer and the payout you deserve.
What “Independent” Really Means in an Insurance Claim
What independence means in an insurance claim, including who appoints, instructs, pays and receives reports from a claims professional, and why potential conflicts matter.
Insurance Investigator Guide: My Insurer is Investigating Me!
What to expect when an insurer appoints an investigator, why questions may arise and how policyholders can prepare evidence, respond carefully and understand the process.
Insurance Assessor Guide for Homeowners, Landlords & Businesses
What an insurance assessor or loss assessor does, how the role differs from an insurer-appointed loss adjuster and when policyholder-side support may be relevant.
Podcast: ILA Vs Insurers Loss Adjusters
A clear comparison of insurer-appointed and policyholder-appointed loss adjusters, explaining who each professional works for and why appointment, reporting lines and responsibilities matter.
Podcast: Understanding Independent Loss Adjusters: A Personal Insight by Michael Williamson
Michael Williamson reflects on his insurance career, personal experience of a major property claim and why policyholder-appointed loss adjusting support can be useful during complex claims.
Top 10 Reasons For Hiring an Independent Loss Adjuster
Ten situations where independent loss adjusting support may help, from interpreting policy wording and organising evidence to reviewing repair scopes, insurer communication and settlement proposals.
Everything You Need To Know About Independent Loss Adjusters
An introduction to independent loss adjusters, what policyholder-appointed claims support involves and the types of domestic or commercial insurance claims where assistance may be considered.
Loss Adjuster Support
Understand the difference between insurer-appointed and independent loss adjusters, what each role involves and when independent claim support may be appropriate.
Loss Adjuster Guides
Guidance on Making a Claim
Practical guidance on preparing, documenting and progressing an insurance claim, including what to do when questions, delays or disputes arise.
Making a Claim Guides
Insurance Terminology
Clear explanations of common insurance terms, policy wording and claims terminology to help you understand correspondence, decisions and the claims process.
Insurance Terminology GuidesNeed Clearer Direction on Your Claim?
Tell us what has happened and where the claim currently stands. We will review the initial information and explain whether ILA may be able to help.
Every claim depends on its individual circumstances, supporting evidence and policy wording. No particular outcome can be guaranteed.