Policyholder-Focused
ILA is appointed by homeowners, landlords and businesses, not by the insurer handling their claim.
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Meet The Team At ILA
At Independent Loss Adjusters, our people are central to the service we provide. The ILA team includes experienced loss adjusters, claims handlers, surveying professionals, claims administrators and support staff who work together to assist homeowners, landlords and businesses with property insurance claims.
Our loss adjusting and claims professionals assess property damage, review supporting evidence, communicate with insurers and help clients understand the decisions involved in their claim. Their work forms part of our wider insurance claims management service, which can include claim preparation, negotiation, reinstatement support and coordination with relevant specialists.
Behind each loss adjuster is a wider claims and administrative team helping to manage correspondence, paperwork, appointments and day-to-day communication. This coordinated approach supports clients through the different stages of the insurance claim process, from the initial review through to settlement or reinstatement.
Property damage and insurance disputes can place considerable pressure on those affected. Our team therefore aims to provide clear explanations, practical support and regular communication throughout its involvement. You can read reviews from ILA clients to learn more about their experiences with individual members of the team.
Meet the people who contribute to ILA’s loss adjusting, claims management, surveying, operational and client support services.
Meet The Team
Michael Williamson
Executive Director - SMF3
Michael Williamson’s journey into the insurance industry began at just 16 years old when he took his first role with RSA (Royal & Sun Alliance). With no formal qualifications at the time, he built his career through determination, hands-on experience, and a keen interest in fraud investigation – a path that ultimately led him to become a Loss Adjuster. His expertise in assessing claims and ensuring fair outcomes for policyholders set the foundation for his future success.
A defining moment?
Experiencing my own significant insurance claim. It gave me a first-hand understanding of the stress claimants face, reinforcing my passion for helping people get fair treatment from insurers.
Industry Expertise:
Michael is a High Net Worth & Major Loss Adjuster and a Fraud Specialist, with a career spanning from 1997 to 2018 in various roles within insurance companies and loss adjusting firms. In 2018, he founded Independent Loss Adjusters, with a clear mission: to represent home and business owners by offering a truly independent approach to loss adjusting.
Outside of work:
A devoted Aston Villa fan, Michael enjoys spending quality time with his family and travelling the world whenever he gets the chance.
Emma Pearce
Finance & Operations Director
As Finance & Operations Director, Emma plays a pivotal role in ensuring the smooth and efficient running of Independent Loss Adjusters. Overseeing finance, accounts, HR, and business operations, she also acts as PA to Executive Director Michael Williamson while leading staff training and development to build a strong, capable team that drives the company’s growth.
What do I love about my role?
The variety! No two days are ever the same, and I enjoy streamlining processes to keep everything running efficiently.
Expertise:
With a background in operations management and business administration, Emma takes a strategic and detail-oriented approach to financial reconciliations, company processes, diary management, and recruitment. She also manages IT setup and support, working with personnel at all levels to maintain seamless daily operations.
Leadership style:
Collaborative, efficient, and always focused on continuous improvement. Emma thrives in fast-paced environments, ensuring every department operates at its best while maintaining high standards of service and operational excellence.
Outside of work:
You’ll often find Emma weight training at the gym, travelling to new places, or spending quality time with family and friends. Her commitment to personal and professional growth reflects her drive to continually enhance the success of Independent Loss Adjusters.
Glenn Weatherall
Loss Adjuster & Senior Project Manager
With extensive expertise in insurance claims project management, Glenn ensures that every claim is handled with precision, efficiency, and fairness from start to finish. He is highly skilled in negotiating with insurers, managing reinstatement works, and overseeing financial aspects to ensure the best possible outcome for policyholders.
What drives me?
Making sure clients receive the fair and full settlement they deserve, while keeping projects on time, within budget, and to the highest standards.
Industry Expertise:
- Insurance Claims Management – Overseeing claims from inception to completion
- Loss Negotiation – Liaising with insurers to secure the right scope and costs
- Site Surveys & Reinstatement – Conducting assessments and managing restoration work
- CDM Risk Assessments – Ensuring compliance and safety at every stage
- Financial Management – Overseeing budgets and cost control
- Contractor Coordination – Managing teams to deliver timely, high-quality reinstatement works
Qualifications & Background:
Glenn holds a Master’s Diploma in Project Management from London Business School, as well as professional certifications in PMP (Project Management Professional) and PRINCE II. With over a decade at BASF, where he worked as a Project Manager, European Project Manager, and Technical Project Manager, he brings a wealth of experience in complex project delivery and leadership.
Outside of work:
Glenn enjoys staying active, continuous learning, and tackling new challenges that push him to grow both personally and professionally.
Chris Thompson
Loss Adjuster
With over 18 years of experience in the insurance industry, Chris Thompson is a highly skilled Senior Loss Adjuster, known for his expertise in claims management and loss adjusting. Throughout his career, he has handled a wide range of domestic and commercial insurance claims, working closely with insurers, policyholders, and supply chains to ensure fair and efficient settlements. His experience spans roles as a Claims Handler, Surveyor, and Loss Adjuster, with responsibility for assessing and managing claims up to £500,000.
What sets me apart?
A commitment to fairness, professionalism, and integrity. I take pride in guiding policyholders through the claims process with expert advice and unwavering support.
Industry Expertise:
- Loss Adjusting & Claims Management – Handling high-value and complex claims
- Policyholder Advocacy – Ensuring fair settlements and expert guidance
- Surveying & Damage Assessment – Delivering accurate evaluations for reinstatement
- Insurer & Supply Chain Liaison – Negotiating and managing the claims process efficiently
Beyond Insurance:
Chris has a deep appreciation for the great outdoors and enjoys spending time with his partner and their dogs. Weekends often find him unwinding at his caravan, embracing nature and the simple pleasures of life. A keen traveller, he has explored Australia and Thailand, always eager to experience new cultures. Among his proudest achievements is climbing Mount Snowdon, a testament to his perseverance and adventurous spirit.
Committed to Excellence
Chris continues to provide expert loss-adjusting solutions, ensuring that every policyholder receives the settlement they deserve with clarity, support, and professionalism.
Harvey Frost
Loss Adjuster
Harvey’s path to loss adjusting was anything but typical. Starting as an Aircraft Engineer Apprentice, his interest in insurance was sparked by a personal claim experience – seeing first-hand the crucial role of Loss Adjusters. This led to a trainee position with Michael Williamson, kickstarting his career in the industry.
Expertise:
Experience on both sides of the industry, having worked as a Loss Adjuster for both an independent firm and an insurer. Certified with Cert CILA & BDMA (Ins) Tech, he brings technical precision and a commitment to fairness in claims handling.
What I’m proud of?
My rapid growth in the industry and my dedication to continuous learning.
Outside of work:
A big fan of cars, fashion, and travel, and always looking for new places to explore.
Jacob Pearce
Loss Adjuster & Surveying Technician
Jacob began his journey in loss adjusting and surveying at just 16, joining Independent Loss Adjusters as an apprentice. By 18, he had already completed a two-year Building Surveying Apprenticeship, earned RICS membership, passed the first three CILA exams (Cert CILA), and obtained BDMA (Ins) Tech certification.
Expertise:
Building pathology, risk management, and insurance principles – ensuring every claim is assessed with precision and professionalism.
Ongoing development:
Currently advancing his CILA qualifications, committed to mastering complex claims management.
What drives me?
Delivering fair, efficient outcomes and continuously expanding my knowledge in loss adjusting.
Darren Carter
Head of Marketing & Technology
As Head of Marketing & Technology, Darren drives digital innovation and strategic growth, ensuring ILA remains a leader in the insurance claims sector. His expertise in SEO, digital marketing, and technology enhances customer engagement, streamlines processes, and maximises claim success for policyholders.
Industry Expertise:
- Marketing & SEO Excellence – Crafting high-impact campaigns, SEO-driven content, and intuitive web design to boost ILA’s visibility and connect with those in need.
- Branding & Copywriting – Strengthening ILA’s brand identity through compelling visuals and persuasive messaging.
- Tech-Driven Strategy – Leveraging AI, automation, and data analytics to refine service strategies and enhance user experience.
Innovative. Strategic. Driven.
With over 15 years of experience in online marketing in the insurance claims sector, Darren has a passion for growth, technology, and customer empowerment, Darren continues to lead ILA’s marketing and tech evolution, ensuring that policyholders receive the support and expertise they deserve.
Beyond the Office
A self-confessed tech fan, Darren loves to follow Aston Villa, enjoys travelling to hot destinations, loves beach walks with his dog and spending time with the family. When he’s not shaping ILA’s marketing strategy, you’ll find him listening to old-school dance music, a bit of gaming, or soaking up the sun.
Sue Young
Administrative Assistant
As an Administrative Assistant at ILA, Sue plays a vital role in helping the team stay organised, focused, and on track. Supporting Glenn Weatherall and Carlaine Milledge, and lending a hand to Emma Pearce, Sue ensures the day-to-day runs like clockwork, always ready to step in wherever needed.
What drives me?
Sue takes pride in being dependable, detail-oriented, and solutions-focused. Whether she is managing tasks, juggling priorities, or quietly solving problems in the background, Sue loves knowing that her work helps others shine.
Fun fact:
Before joining ILA, she built a career across several industries – including IT procurement, banking, customer service, and even the Post Office. That variety has given her a wide range of skills – and a talent for adapting quickly to new challenges.
Outside of work:
You’ll usually find Sue spending time with her family, planning their next holiday, or enjoying a peaceful moment in the garden with a good cup of tea.
Louise Brown
Admin & Claims Administrator
Bringing over 40 years of experience in banking, credit control, and administration, Louise joined Independent Loss Adjusters in January 2025 and quickly became an invaluable part of the team. With a sharp eye for detail and exceptional organisational skills, she plays a crucial role in managing Amazon claims and ensuring seamless data operations.
What drives me?
Keeping everything running smoothly behind the scenes and ensuring efficiency in every claim.
Fun fact:
Louise is an avid traveller and has explored countless destinations, but Mauritius holds a special place in her heart.
Outside of work:
Family is everything to Louise! She loves spending time with her grandson, Noah, and making memories with her husband, Dave, and son, Ryan.
Her dedication, experience, and warm personality make her a fantastic asset to the Independent Loss Adjusters team!
Jade Taylor
Claims Handler
With over five years of experience as a Senior Third Party Capture (TPC) Specialist, Jade knows the ins and outs of claims handling. She’s passionate about providing clear, efficient support to clients when they need it most.
What motivates me?
Helping people through stressful situations and making the claims process as smooth as possible.
Fun fact:
At just 16, Jade backpacked through Argentina for a month – a life-changing experience that shaped her adventurous mindset.
Outside of work:
A devoted Aston Villa fan, Jade also enjoys swimming, singing, and spending time with her family.
Maisy Lee
Claims Handler
Previously a Teaching Assistant, Maisy made the bold decision to transition into the insurance industry – and she hasn’t looked back since! Her eye for detail and natural problem-solving skills make her a valuable part of the team.
Proud achievement?
Stepping out of my comfort zone to start a brand-new career.
Fun fact:
She loves hiking in the Peak District, where she finds inspiration in nature.
Outside of work:
Maisy enjoys reading, exploring new places, and spending time with friends and family.
Ellie Fereday-Huskisson
Claims Handler
Ellie’s background in Health & Social Care and customer service makes her an ideal fit for handling claims with empathy and efficiency. Her experience working alongside insurers and body shops has given her a solid understanding of the industry.
Why I love this job?
Helping clients navigate the claims process with confidence.
Fun fact:
She’s a self-proclaimed foodie who loves discovering new restaurants and cuisines.
Outside of work:
Ellie enjoys music, socialising, and continuously expanding her skill set in the industry.
Speak to the Team About Your Insurance Claim
If your home, rental property or business premises has been damaged, ILA can review the basic circumstances and explain the potential next steps. The appropriate member of the team can then discuss the type of support your claim may require.
Every claim depends on its individual circumstances, supporting evidence and policy wording. No particular outcome can be guaranteed.
CLEAR, PROFESSIONAL CLAIM SUPPORT
Why Policyholders Speak to ILA
A difficult claim often involves policy wording, technical evidence, repair costs and several parties. Our Loss Adjusters help policyholders understand the position and approach the next step with clearer information.
Experienced Claims Team
Our team brings experience across insurance claims, loss adjusting, damage assessment and settlement review.
Evidence-Led Guidance
We review the policy, correspondence and available evidence before explaining what appears clear and what may need further work.
FCA Authorised
Our regulated status supports clear information, appropriate conduct and fair treatment throughout the customer journey.
Independent Loss Adjusters Ltd is authorised and regulated by the Financial Conduct Authority for insurance distribution activities.
PROPERTY DAMAGE CLAIMS
Help with Property Damage Claims
Different types of damage bring different questions about evidence, repairs and cover. Choose the claim type below to see how ILA may be able to help.
Flood Damage Claims
We can help assess water damage, organise the evidence and present the claim under your policy.
Flood Damage Claim Help
Fire Damage Claims
We review the damage, repair scope and reinstatement costs to help you understand the claim position.
Fire Damage Claim Help
Business Interruption Claims
We assess the interruption, financial records and policy position when insured damage affects trading.
Business Interruption Help
Malicious Damage Claims
We review the damage, circumstances and evidence after vandalism or deliberate damage.
Malicious Damage Claim Help
Impact Damage Claims
We can assess collision or impact damage and review the repair evidence and settlement position.
Impact damage claim help
Theft Insurance Claims
We help organise supporting evidence and review the claim position after burglary or theft.
Theft Claim HelpRequest Free Initial Insurance Claim Advice
Tell us what happened and where your claim stands. The initial conversation is free and without obligation. We’ll ask a few questions and explain whether ILA may be able to help. You can call us or complete the form; we’ll contact you using the details you provide.
If you choose ongoing support, we’ll explain the service and fee before work begins. Our general fee is 10% plus VAT of the overall settlement. Where you appoint ILA’s recommended contractors for the agreed reinstatement works, our fee is generally covered through that contractor route. The position depends on your claim and the proposed work.
What Happens After You Request a Callback?
When we speak, we’ll ask a few initial questions about the damage, your insurance policy and the current position of your claim.
You don’t need to have every document ready. The first conversation is simply to understand what has happened and whether we may be able to help.
If you’d prefer to speak to us directly, call 0800 002 5178.
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