Why Choose Our Loss Adjusting Services?

Independent Loss Adjusters provide comprehensive loss adjusting services designed to give you back control of settling your claim. Read on to discover why most brokers and policy-holders choose ILA as their independent Loss Assessor.


Secure Your Own Independent Loss Adjuster?

Our aim is to give you back the control you deserve, allowing you to make informed decisions based on your own specific needs and circumstances. We can also help you make sense of the jargon involved in loss-adjusting services, guiding you through the entire process of settling your claim. Together, we can achieve a fair settlement reflective of your loss under your insurance policy.

When you choose Independent Loss Adjusters, you’re guaranteed your very own independent Loss Assessor who will guide you through every stage of settling your claim, no matter how complex it may be. They will provide you with clear and practical advice to ensure that you take all the right steps to settle your claim quickly, without sacrificing the fair outcome you deserve. Your public Loss Adjuster will negotiate the loss, organise quotes, arrange remedial work and validate damaged possessions on your behalf. We do all of this with the aim of minimising the impact on your personal life and keeping the process as stress-free as possible.

So Why Choose ILA?

We’re glad you asked.

Properly understanding an insurance policy, the laws, rules and endorsements that form part of the contract is a skill set recognised by the Chartered Institute of Insurers, Chartered Institute of Loss Adjusters and others; it can take years to become qualified.  However, most people read their policy contract for the first time, are distressed following a loss or damage and are unable to digest the process.  

We believe that everyone should have their own Independent Loss Adjuster when they suffer an insured loss or damage at home or in business. 


Over 70 years’ experience working for Insurers and Loss Adjusters.
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Complete transparency of our fees from the offset. All of our communications include you, this way you can be involved as much or as little as you like.
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Trusted Contractors & Suppliers

Trusted Contractors & Suppliers
Trusted suppliers who work closely with your adjuster to provide the full service.
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Industry Leading Team

Industry Leading Team
All staff, regardless of position, are compliant with all UK legislation and receive training from recognised industry bodies such as CILA.
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Frequently Asked Questions

We understand that cost is an important factor when it comes to settling your claim. That’s why at ILA, we offer a competitive fee of 10% plus VAT of the overall settlement amount. But we also know that every situation is unique, which is why we offer flexible options to our customers.

One option is to utilise our extensive supplier network. If you choose this option and our contractors complete the work, they will cover our fee on your behalf for the proportion of work they complete. This can provide even more value to our customers.

To learn more about our fees and options, please reach out to a member of our team. We’re here to help you navigate the claims process and ensure that you receive the compensation you deserve.

Although claim preparation costs are typically not covered under insurance policies, we offer a solution for our clients. If you choose to use one of our trusted contractors from our supplier network, they will cover our fees for the portion of work that they complete on your behalf.

Please note that your insurance company will not directly pay our fees, unless you have purchased policy that covers Claim Preparation Fees.    

Are you wondering why you should consider using your own Independent Loss Adjuster when your insurance company has already appointed one?  It’s important to keep in mind that the Loss Adjuster appointed by your insurance company will prioritise reducing their overall liability and mitigating the loss, which may not always align with your best interests.

By hiring your own Independent Loss Adjuster, you can benefit from a fresh perspective and a more personalised approach. We will take the time to understand your unique situation and utilise every aspect of your insurance policy to ensure that you receive the full benefits you are entitled to in the event of a loss. Our priority is to represent your interests and ensure that you receive a fair settlement that accurately reflects the extent of your loss.

Don’t let your insurance company’s Loss Adjuster make decisions that may not be in your best interests. With our help, you can be confident that you are getting the best possible outcome and the maximum benefit from your insurance policy.

Loss Adjusters who work solely for the public, as we do, are often referred to as Loss Assessors by most of the industry.  However, not many in the industry realise that Loss Adjusters can work for the public, as well as insurers.   

 Entrusting your claim to an independent Loss Adjuster, who is a member of the esteemed Chartered Institute of Loss Adjusters (CILA) and registered with the FCA is crucial.  At ILA, we pride ourselves on being Loss Adjusters solely devoted to serving the public, whilst adhering to the highest industry standards outlined in the CILA Charter and FCA regulations to ensure a fair and impartial settlement for our clients.

Because we are Loss Adjusters who act in accordance with the CILA Charter and FCA rules and regulations, most Insurers will welcome our involvement.  Remember, when we are talking to your Insurance Company, we recognise the insurance jargon, terminology and the potential repercussions that you may experience when providing your Insurance Company with information. 

It will be our responsibility to ensure that you appreciate the importance of any questions that are being asked of you, remove the insurance jargon and explain matters to you in a way that you can understand.  We see no reason why your Insurance Company should react negatively should you decide to appoint us to assist you.

You're In
Safe Hands

We believe that everyone should have their own Independent Loss Adjuster when they suffer an insured loss or damage. 

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