Insurance Ombudsman Guide: Beat Unfair Insurance Claim Decisions
How the Financial Ombudsman Service can consider eligible insurance complaints, including the steps, evidence and insurer complaints process to review before making a referral.
These reviews describe the experiences of policyholders who asked Independent Loss Adjusters for help with difficult property insurance claims. They include homes affected by fire and water damage, claims that had become disputed and situations where clients wanted someone experienced to manage communication, evidence and negotiations on their behalf.
Several of the clients below approached ILA after an insurer questioned liability or refused to accept the claim. Our guidance explains the options that may be available when a home or business insurance claim has been rejected.
Other reviews describe extensive property damage and lengthy reinstatement work. You can read more about the support available for fire and smoke damage insurance claims and for properties affected by an escape of water or serious internal leak.
The testimonials below remain in the clients’ own words and provide first-hand accounts of the advice, communication and practical assistance they received from the ILA team.
Do Not Hesitate to Contact This Company
“Michael, Emma and their team are consummate professionals. We couldn't be happier with their service. They leapt into action and took a complex claim on (a huge fire on an underinsured property) and helped us immeasurably. As soon as they were involved we felt like the tide had turned and we were no longer in such a vulnerable situation.
They were great at communicating, realistic, reasonable and reliable. Couldn't recommend more highly. They restored our trust and faith in humanity!"
Mike and Team are Absolutely Fantastic.
Michael is an Absolute Star!
“He has supported myself and the family through a horrendous 5-year fight with a certain well known insurance company (begins with Z) after they refused my claim following a total loss house fire. Without Michael, Emma and the team I would have most certainly given up years ago but today we finally received the payout.
Delighted and forever thankful for the dedication and support in getting us to the finish line. Amazing company Michael you truly are a gem not forgetting Emma who has put up with my relentless questions, thank you just doesn’t seem enough x."
Michael is an Experienced Generous Expert
Escape of Water
“We experienced significant water damage to our newly purchased property while we were away, resulting in extensive repairs. After more than a year, we are finally back in our beautifully reinstated home. Choosing ILA, with Glenn guiding us through the complex insurance claims process, was the best decision we made.
Despite confirmed liability, we faced numerous challenges with the building contractors. Throughout this period, Glenn and Sue consistently went above and beyond to ensure we received everything we were entitled to. Their dedication and support were invaluable.
We cannot imagine navigating this ordeal without the assistance of Glenn, Sue, and the entire ILA team. We are profoundly grateful for your help and expertise. Thank you.”
I Now Recommend Them To Everyone
Great Service!
Thank You Michael Professional Job
Michael Williamson.... Top Man
Had Our Back After A House Fire
ILA Were Fantastic From Start To Finish
An Amazing Company Doing Great Work
Escape of Water Claim
You Absolutely Need This Company
What Can I Say 10/10
Excellent From Start To Finish!
Tell us what happened and where your claim stands. The initial conversation is free and without obligation. We’ll ask a few questions and explain whether ILA may be able to help. You can call us or complete the form; we’ll contact you using the details you provide.
If you choose ongoing support, we’ll explain the service and fee before work begins. Our general fee is 10% plus VAT of the overall settlement. Where you appoint ILA’s recommended contractors for the agreed reinstatement works, our fee is generally covered through that contractor route. The position depends on your claim and the proposed work.
What Happens After You Request a Callback?
When we speak, we’ll ask a few initial questions about the damage, your insurance policy and the current position of your claim.
You don’t need to have every document ready. The first conversation is simply to understand what has happened and whether we may be able to help.
If you’d prefer to speak to us directly, call 0800 002 5178.
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How the Financial Ombudsman Service can consider eligible insurance complaints, including the steps, evidence and insurer complaints process to review before making a referral.
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