These reviews describe the experiences of homeowners, landlords and property owners who asked Independent Loss Adjusters for support with complex or difficult insurance claims. They cover insurer communication, claim evidence, negotiations, reinstatement concerns and the practical pressure that property damage can place on those involved.
Several clients approached ILA after their claim was already underway or had become difficult to manage. Find out how we may be able to provide help with an existing insurance claim by reviewing the current position, available paperwork and unresolved issues.
Other clients sought assistance because a proposed payout did not appear to reflect the damage or because underinsurance complicated the claim. Our guides explain what to do when an insurance settlement offer appears too low and how the average clause can reduce an insurance payout.
The feedback below provides first-hand accounts of the communication, advice and practical support clients received. You can also meet the people behind ILA’s claims service, including several team members mentioned within these reviews.
Following a Failed Appeal, We Were Directed to Chris at ILA
"After our genuine insurance claim was declined and following a failed appeal, we were directed to Chris at ILA to act on our behalf. Chris took a genuine interest in our case and verified all the facts before successfully overturning the insurer’s rejection.
Even after the insurer had accepted our claim, Chris continued on our behalf and ultimately successfully managed to recoup both our repair costs and consequential losses. We would thoroughly recommend Chris’s services."
5 Stars All Day.
“I honestly can’t thank Independent Loss Adjusters enough. After my builder left the job half done I didn’t know what to do. The credit card company I called didn’t really know how to deal with it either, they actually told me to try and find someone independent who could file the claim properly, that’s how I ended up finding ILA.
From the first call they just knew what they were doing. They looked through everything I had, explained it all in a way I could understand and took over sorting it out. They were easy to talk to, always kept me updated and nothing ever felt like too much trouble, no matter how many questions I had. In the end I got my money back and help getting the work finished which I never thought would happen.
Just really genuine people who actually care and know what they’re doing. If you’re stuck or don’t know where to turn I’d definitely recommend them. 5 stars all day."
I Would Highly Recommend Them.
"ILA have been fantastic throughout this process.
I would highly recommend them."
Very Helpful and Diligent
“We had a very complex insurance claim which Michael and his team worked tirelessly to resolve. This was our first claim in over 30 years of trading so we had zero experience in dealing with insurance companies and we would have been lost without them. Hopefully, we will never have to use them again, but if we do we know that we are in safe hands!"
The longest and biggest thank you to Chris Thompson
“Just a short (ish) review to say the longest and biggest thank you to Chris Thompson for all he has done for my Mum, Veronica.
My Dad passed away suddenly and unexpectedly in September last year.
Just after our first Christmas without him Mum discovered a leak under her shower. All the pipework in Mum’s bungalow is underneath concrete floors so it had been leaking for quite a while without her knowing. The leak had spread from her bathroom to her lounge hall, kitchen, a bedroom and two ancillary rooms. The only sign we had of a leak was a stain on a cream carpet.
Mum is 84 years old , has been married for 63 years and this was just another blow to her emotional health.
I started the claim process off by myself but soon realised that I didn’t have the emotional capacity to deal with it. Both of us were still grieving.
And then we found Chris Thompson at ILA. What a relief. He took everything on with a smile , compassion and confidence. He kept in touch with us all the way through by phone, email and two home visits.
His involvement sped things up dramatically - after numerous unsuccessful phone calls to the insurers and loss adjuster regarding de humidifier support , one call from Chris and four arrived the next day. This is just one example of so many, at how fast and smart these professionals can be at making things happen.
Because of its complexity, and delays from the insurers at the outset, it has taken nearly six months to settle our claim, but Chris has done it. We are delighted and immensely grateful. His expertise was invaluable in terms of negotiating with our Loss Adjuster. Professional to Professional is definitely the way to go.
Chris’s attention to detail and keen eye for covering even the smallest of details was great - highlighting things that we would never have considered.
We are now in the process of reinstating Mums home. Another journey but at least we can handle this one.
Chris has a lovely warm personality and is so easy to get along with . Nothing was ever too much trouble for him.
We can’t thank him enough.
He is a credit to your company."
Excellent
“ILA provided a prompt, professional assessment for a complex situation involving stored construction materials. Michael and Emma were clear, responsive, and took great care to ensure the report addressed all relevant technical factors. The entire process was smooth and well-communicated. Would happily recommend their services for anyone needing independent loss assessment."
1ST CLASS
“I know, here I go again. Our claim has now been concluded today since 2022. What can I say, please don't use anyone else if you need help, you will not be disappointed. ILA do exactly what they say they will do and so much more. The knowledge, understanding and organisation, communication is 1st class. I could go on and on.......
We will miss you guys, it's been a pleasure working with you.
We could never have done this without them
I can not thank you enough for what you have done for us
“To Michael and his wonderful team My wife (Carly) and I (Stuart) can not thank you enough for what you have done for us. We feel we have known you that long you now are part of the family. I would recommend you and your team to any one.
If people think by paying Insurance companies for a policy and that they are covered and that all will be sorted out, Think again they will do anything and everything to worm their way out not to pay you and use underhanded tactics and go so far as to lie to you.
If you need to claim your insurance for anything get in touch with ILA team before saying a word to your insurance company.
Many thanks ILA true Hero's"
Mike and his team are an essential
“Mike and his team are an essential if you have to make a claim against your insurance as in simple terms they ensure you receive what you are entitled to and can manage the whole process for you.
I have engaged ILA on a number of occasions and they have delivered every time.
I highly recommend."
ILA Are A Class Act
“Their staff were friendly, knowledgeable and most professional and organised a loss report within only a few days of my initial call. I highly recommend ILA and will be spreading the word."
Michael Has Been Amazing
“He helped me out when I was part way through an incredibly stressful claim after a fire.
He’s extremely dedicated and knowledgable and passionate about getting you a fair deal.
On top of this he’s also incredibly friendly and supportive. In these circumstances you really need deal with someone human - and he went way beyond just that!
My only regret is not involving him at the start!"
ILA Took My Stress Away
“I would recommend ILA to anyone looking for support with insurance claims especially difficult ones. Glenn and his team provided invaluable support. These guys were: Kind, professional,considerate, compassionate, communicated in a timely manner.
We had an extremely difficult time with our insurance company who tried every tactic not to pay us the required amount to sort the damage about 8% of the actual cost was offered and they looked at every excuse to refuse the total cost and after 18 months I contacted ILA.
Glenn handled our case and took ownership, stress was taken from us. He worked with the insurance company and was able to break down the excuses they came back with which resulted in the claim being settled fully.
Glenn and his team instrumental in settling our claim with the insurance company. These guys kept us informed, where compassionate and supported us when we needed to decide best options for us to live when the work started in our home.
When Glenn got involved I felt a black cloud had lifted and I could breath, I had been trying to sort this claim for 18 months and couldn't see an end.
We are so grateful to ILA for the support they provided, we would recommend ILA to anyone and especially if you have a difficult insurance company who refuses to do the right thing.
Thank you again."
ILA Made My Claim Simple and Stress Free
“I would recommend them to anyone looking for assistance with an insurance claim. ”
JUST AMAZING!
“What can I say about this Company, nothing but AMAZING
ProfessionalWe felt like they were our friends, totally on our side.
The communication is just fantastic and they just keep going and going to the end.
If you have an Insurance Claim you need help with, please use them, you will not be disappointed.
I am in tears writing this, you may think I am being over-dramatic but our Claim was huge and we could never have dealt with it without them.
I could keep going, we are super grateful."
Highly Recommend - Exceptional Service from Michael and the Team
“I cannot speak highly enough of Michael and his team at ILA. They were absolutely integral in handling our claim on a block of flats we own, taking the burden off us to ensure we achieved the best possible outcome.
Michael and his team were always on hand to answer any questions and were readily available and keeping us informed every step of the way. Their passion and dedication to their work really stand out, and they consistently deliver a high standard of service. On top of that, they are extremely knowledgeable in their field, which gave us complete confidence in the advice and guidance they provided.
I have very high standards, so it says a lot when I say I would highly recommend Michael and his team to anyone dealing with an insurance claim.
Big praise goes out to Mike and his team for their exceptional work!”
Tell us what happened and where your claim stands. The initial conversation is free and without obligation. We’ll ask a few questions and explain whether ILA may be able to help. You can call us or complete the form; we’ll contact you using the details you provide.
If you choose ongoing support, we’ll explain the service and fee before work begins. Our general fee is 10% plus VAT of the overall settlement. Where you appoint ILA’s recommended contractors for the agreed reinstatement works, our fee is generally covered through that contractor route. The position depends on your claim and the proposed work.
What Happens After You Request a Callback?
When we speak, we’ll ask a few initial questions about the damage, your insurance policy and the current position of your claim.
You don’t need to have every document ready. The first conversation is simply to understand what has happened and whether we may be able to help.
If you’d prefer to speak to us directly, call 0800 002 5178.
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How an average clause can reduce a property insurance settlement where cover is insufficient, and what to check about sums insured, valuations and policy wording.
Guidance for policyholders seeking FCA-authorised support with an existing insurance claim, including what to review before appointing another firm to assist with the claim.
Property damage can create costs beyond repairs, including temporary accommodation, storage, drying, loss of rent and business interruption where the policy may provide cover.