Insurance Claim Rejected? Decision Review Checklist
A practical checklist for reviewing a rejected property insurance claim, including the insurer’s reasoning, relevant policy wording, supporting evidence and possible complaint or review routes.
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Making a Claim & Claims Guidance
Insurance Advice & Claim Support.
When something goes wrong, the claims process usually feels like a second disaster – but it doesn’t have to. Here, we walk you through each step in a way that’s practical, honest, and surprisingly easy to follow.
Since insurers don’t always play fair, we also show you how to push back, document everything properly, and keep the process moving. Because at Independent Loss Adjusters, we’ve helped thousands of policyholders turn tough situations into successful outcomes, and we want you to feel that same sense of control.
Burst Water Pipe? What to Do Next and How to Protect Your Claim
Practical steps after a burst water pipe, from limiting further damage and staying safe to recording evidence and preparing the resulting home insurance claim.
Home Insurance Advice for Cover, Claims and Property Damage
Home insurance guidance covering buildings and contents cover, policy limits, underinsurance, renewals and the key checks to make before or during a property claim.
Guide On What To Do If Your Claims Company Is No Longer FCA-Authorised
What to do if a company handling your insurance claim loses FCA authorisation, including how to check its status, responsibilities and your available options.
Need An FCA-Authorised Claims Company For An Existing Claim?
Guidance for policyholders seeking FCA-authorised support with an existing insurance claim, including what to review before appointing another firm to assist with the claim.
What “Independent” Really Means in an Insurance Claim
What independence means in an insurance claim, including who appoints, instructs, pays and receives reports from a claims professional, and why potential conflicts matter.
Does Home Insurance Cover Damage From Storm?
A clear look at when home insurance may cover storm damage, how insurers assess causation and property condition, and what evidence can support a claim.
What To Do If Your House Is Flooded
What to do after a house flood, prioritising safety, documenting damage, contacting your insurer and protecting evidence before major cleaning or repair work begins.
Insurance Investigator Guide: My Insurer is Investigating Me!
What to expect when an insurer appoints an investigator, why questions may arise and how policyholders can prepare evidence, respond carefully and understand the process.
Insurance Ombudsman Guide: Beat Unfair Insurance Claim Decisions
How the Financial Ombudsman Service can consider eligible insurance complaints, including the steps, evidence and insurer complaints process to review before making a referral.
What to Do If Your Insurance Payout Is Too Low – Steps to Challenge a Settlement Offer
Steps to review a low insurance settlement offer, check repair costs and policy deductions, gather supporting evidence and raise reasoned questions with the insurer.
Claiming on Contents Insurance Tips
Practical contents insurance claim tips covering how to record damaged or stolen belongings, evidence ownership and value, and avoid common problems while the claim progresses.
The Insurance Claims Process: A Complete Guide For Property Owners
A step-by-step overview of the property insurance claims process, explaining what typically happens after damage, which information may be needed and where complications can arise.
What to do if Insurance Company is Stalling With Your Claim
Practical steps when an insurance claim appears delayed, including checking outstanding information, requesting clear progress updates and understanding when a formal complaint may be appropriate.
Top 10 Tips for Filing an Insurance Claim
Ten practical tips for filing a property insurance claim, from organising evidence and understanding policy terms to communicating clearly and tracking important claim decisions.
Podcast: Tips for a Smoother Insurance Claim Process
Michael Williamson shares practical insurance claim preparation tips, including property records, photographs, maintenance evidence and digital backups that can make future losses easier to document.
Podcast: Understanding Your Responsibilities During an Insurance Claim
The policyholder’s responsibilities during an insurance claim, including reporting damage, providing reasonable information, limiting further loss safely and preserving useful evidence for the insurer.
Podcast: Navigating Insurance Claims With Michael Williamson and Claire Massey
Michael Williamson and Claire Massey discuss insurance claim delays, repair proposals, communication and settlement concerns, with practical points to help policyholders ask better questions.
Guide on How to Document Damage For Insurance Claims
How to document property damage for an insurance claim using photographs, videos, inventories, reports, invoices and communication records that can help establish what happened.
Top Tips For A Successful Home Insurance Claim
Practical home insurance claim tips covering policy wording, evidence, inspections, repair proposals and settlement decisions, with steps to help present relevant information clearly.
Essential Tips for Successful Home Insurance Claims
Practical home insurance claim guidance covering preparation, evidence, insurer notification, damaged items, policy excesses and key considerations before deciding whether to make a claim.
When Is A Loss Adjuster Needed? FAQs and More Information
When a loss adjuster may be useful for larger or complex property claims, what the role involves, and key questions about support, costs and claims handling.
Need Clearer Direction on Your Claim?
Tell us what has happened and where the claim currently stands. We will review the initial information and explain whether ILA may be able to help.
Every claim depends on its individual circumstances, supporting evidence and policy wording. No particular outcome can be guaranteed.