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Official Company Details and How to Verify Independent Loss Adjusters
Last Updated on September 24, 2026 by Darren Carter.
Independent Loss Adjusters Limited publishes the information below so that clients and prospective clients can verify who they are dealing with.
We are aware that businesses and websites may use names that are similar to ours. We are not associated with PublicLossAdjusters.com.
Independent Loss Adjusters Limited also owns the domain IndependentLossAdjusters.co.uk. This domain may be used in the future for an additional Independent Loss Adjusters website, using our established branding but providing separate content and information.
Fraudsters can also impersonate genuine FCA-authorised firms by copying company names, websites, addresses and even genuine FCA Firm Reference Numbers. For that reason, do not rely on a name or FCA number alone when checking whether a communication is genuine.
Independent Loss Adjusters Limited – Official Details
- Legal company name: Independent Loss Adjusters Limited
- Company number: 11789265
- Company status: Active private limited company
- Incorporated: 25 January 2019
- Registered office: 7–8 Britannia Business Park, Comet Way, Southend-on-Sea, Essex, England, SS2 6GE
- Operational contact office: Unit L11, Ring Road, Zone 2, Burntwood Business Park, Burntwood, Staffordshire, WS7 3JQ
- FCA Firm Reference Number: 979706
- Regulatory status: Independent Loss Adjusters Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution activities.
- Official website: https://www.ilauk.co.uk/
- Main telephone number: 0800 002 5178
- Main email address: info@ilauk.co.uk
How to Verify That You Are Dealing With ILA
If somebody contacts you claiming to represent Independent Loss Adjusters, use independently verified information to check their identity.
- Check Companies House: Confirm the legal company name and company number using the official Companies House record for Independent Loss Adjusters Limited.
- Check the FCA: Search for Independent Loss Adjusters Limited using the FCA Firm Checker and confirm the firm’s current regulatory status and permissions.
- Check more than the FCA number: FRN 979706 is our genuine Firm Reference Number, but clone firms can copy genuine FCA numbers. Compare the legal entity and contact details as well.
- Verify unexpected contact independently: If you receive an unexpected telephone call, email, text message or social-media message, do not rely solely on the contact details contained in that communication. Contact ILA separately using the telephone number or website shown on this page.
- Check email addresses carefully: Routine direct emails from ILA team members use company email addresses ending in @ilauk.co.uk. Be cautious of similar-looking domains, spelling changes or free email accounts. If anything looks unusual, contact us independently before responding or sharing information.
- Check appointment documents: If you decide to appoint ILA, our documentation should identify Independent Loss Adjusters Limited and FCA Firm Reference Number 979706. The presence of an FCA number should still be checked independently using the FCA’s own service.
Professional Qualifications and Memberships
Members of the ILA loss adjusting and claims team hold a range of insurance, loss adjusting, surveying, project-management and property-related qualifications. These include CILA-related qualifications and memberships among relevant members of the team.
Individual roles and qualifications are published on our Meet the Team page. Where you wish to verify an individual’s CILA membership or professional status, use the Chartered Institute of Loss Adjusters’ official channels.
If You Suspect a Clone Firm or Impersonation
If you believe somebody is pretending to be an employee or representative of Independent Loss Adjusters, stop communicating with them until their identity has been checked.
Contact ILA independently on 0800 002 5178 or at info@ilauk.co.uk.
You can also report suspected clone firms or unauthorised financial-services activity directly to the Financial Conduct Authority.
Unsure Whether a Contact From ILA Is Genuine?
If you have received a call, email, message or document claiming to come from Independent Loss Adjusters and something does not look right, contact us independently before providing personal information or signing anything.
Call 0800 002 5178 or email info@ilauk.co.uk using the details published on this page.
If your enquiry relates to an existing property insurance claim, we can also provide free initial insurance claim advice and explain whether ILA may be able to assist.
Michael Williamson
Dip CILA IFAA BDMA & Tech (Ins)
Executive Director SMF3
Independent Loss Adjusters Limited
Customer Testimonials
Feedback From Clients Who Needed Claim Support
Property insurance claims can quickly become confusing when there are delays, unclear decisions or disagreements over the settlement. These testimonials show how Independent Loss Adjusters has helped clients feel better informed, better supported and more in control of the claim process.
“All dealings with ILA were fantastic, timely, compassionate and steadfast in fighting for your rights, above those of the Insurance Companies. I dread to think how badly the outcome could have been had I stuck with the insurance companies own Loss Adjuster.”
“From the first call they just knew what they were doing. They were easy to talk to, always kept me updated and nothing ever felt like too much trouble.”
“ILA have been fantastic throughout this process. I would highly recommend them.”
“ILA are superb at engaging, on your behalf, with insurance companies. They take ownership of the situation for you and work with you to deliver a tremendous outcome. If your insurance claim has stalled, I would recommend you contact Glenn and Sue at ILA - You will be in exceptionally capable hands.”
“Choosing ILA, with Glenn guiding us through the complex insurance claims process, was the best decision we made. We cannot imagine navigating this ordeal without the assistance of Glenn, Sue, and the entire ILA team.”
These testimonials describe individual clients’ experiences. Outcomes depend on the policy wording, evidence and circumstances of each claim.
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Understand the difference between insurer-appointed and independent loss adjusters, what each role involves and when independent claim support may be appropriate.
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Practical guidance on preparing, documenting and progressing an insurance claim, including what to do when questions, delays or disputes arise.
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Clear explanations of common insurance terms, policy wording and claims terminology to help you understand correspondence, decisions and the claims process.
Insurance Terminology GuidesCLEAR, PROFESSIONAL CLAIM SUPPORT
Why Policyholders Speak to ILA
A difficult claim often involves policy wording, technical evidence, repair costs and several parties. Our Loss Adjusters help policyholders understand the position and approach the next step with clearer information.
Policyholder-Focused
ILA is appointed by homeowners, landlords and businesses, not by the insurer handling their claim.
Experienced Claims Team
Our team brings experience across insurance claims, loss adjusting, damage assessment and settlement review.
Evidence-Led Guidance
We review the policy, correspondence and available evidence before explaining what appears clear and what may need further work.
FCA Authorised
Our regulated status supports clear information, appropriate conduct and fair treatment throughout the customer journey.
Independent Loss Adjusters Ltd is authorised and regulated by the Financial Conduct Authority for insurance distribution activities.
Need Clearer Direction on Your Claim?
Tell us what has happened and where the claim currently stands. We will review the initial information and explain whether ILA may be able to help.
Every claim depends on its individual circumstances, supporting evidence and policy wording. No particular outcome can be guaranteed.
PROPERTY DAMAGE CLAIMS
Help with Property Damage Claims
Different types of damage bring different questions about evidence, repairs and cover. Choose the claim type below to see how ILA may be able to help.
Flood Damage Claims
We can help assess water damage, organise the evidence and present the claim under your policy.
Flood Damage Claim Help
Fire Damage Claims
We review the damage, repair scope and reinstatement costs to help you understand the claim position.
Fire Damage Claim Help
Business Interruption Claims
We assess the interruption, financial records and policy position when insured damage affects trading.
Business Interruption Help
Malicious Damage Claims
We review the damage, circumstances and evidence after vandalism or deliberate damage.
Malicious Damage Claim Help
Impact Damage Claims
We can assess collision or impact damage and review the repair evidence and settlement position.
Impact damage claim help
Theft Insurance Claims
We help organise supporting evidence and review the claim position after burglary or theft.
Theft Claim HelpRequest Free Initial Insurance Claim Advice
Tell us what happened and where your claim stands. The initial conversation is free and without obligation. We’ll ask a few questions and explain whether ILA may be able to help. You can call us or complete the form; we’ll contact you using the details you provide.
If you choose ongoing support, we’ll explain the service and fee before work begins. Our general fee is 10% plus VAT of the overall settlement. Where you appoint ILA’s recommended contractors for the agreed reinstatement works, our fee is generally covered through that contractor route. The position depends on your claim and the proposed work.
What Happens After You Request a Callback?
When we speak, we’ll ask a few initial questions about the damage, your insurance policy and the current position of your claim.
You don’t need to have every document ready. The first conversation is simply to understand what has happened and whether we may be able to help.
If you’d prefer to speak to us directly, call 0800 002 5178.
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