ILA Expands Its European Claims Management Reach Through a Major International Partnership
Written by Darren Carter. Last Updated on October 12, 2026
Independent Loss Adjusters (ILA) announced a major international partnership that expanded the scale of its claims validation and management work.
The agreement followed a successful trial and involved a global business operating large-scale delivery services across multiple markets.
The partnership marked an important stage in ILA’s growth. Under the agreement, ILA provides claims validation and management support connected with delivery operations across agreed European markets.
The work can include property and vehicle damage claims arising from delivery activity, with the exact service determined by the claim type, location, available evidence and agreed client scope.
The partnership also demonstrated ILA’s ability to apply a consistent claims process across a larger and geographically dispersed portfolio.
Securing a large international partnership provided an opportunity for ILA to demonstrate its claims capability at greater scale.
The work requires consistent evidence review, clear reporting, effective communication and the ability to manage claims across different locations and circumstances.
For ILA, the partnership reflected confidence in its ability to provide a structured and scalable claims service rather than a guarantee about the outcome or speed of any individual claim.
The scale of the partnership required ILA to support claims across agreed European markets while maintaining consistent evidence, reporting and communication standards.
Claims can range from relatively straightforward delivery-related damage to cases requiring more detailed review. The service provided depends on the circumstances, supporting evidence, location and agreed scope.
ILA’s approach is based on reviewing the available evidence, documenting relevant findings and explaining the claim position clearly.
For high-volume corporate work, consistency is particularly important. A structured process helps different claims to be reviewed against the relevant evidence, agreed scope and applicable valuation approach.
The aim is to provide clear information that supports proportionate claim decisions. The final outcome will depend on the circumstances and evidence in each case.
At the time of the announcement, the partnership represented an important opportunity for ILA to demonstrate its capability on a larger international claims programme.
The work also provided experience of supporting a high-volume delivery operation while maintaining structured evidence review, reporting and communication.
The partner’s identity remains confidential on this page, so the focus is on the nature of the work and the claims capability developed through the relationship.
The partnership described in this article concerns ILA’s ability to support claims activity for a large corporate client. This is different from ILA’s policyholder-side property insurance claims service.
For corporate clients, the scope can include claims validation, evidence review, damage assessment and reporting across agreed claims programmes.
For homeowners, landlords and businesses making a property insurance claim under their own policy, Independent Loss Adjusters can provide policyholder-side support. Depending on the claim, this can include reviewing the evidence and policy wording, organising claim information, communicating with the insurer and reviewing proposed repair scopes or settlements.
Professional claim support does not guarantee that a claim will be accepted, resolved within a particular period or result in a higher settlement. Each outcome depends on the policy wording, evidence and circumstances of the claim.
Our Insurance Claims Management page explains ILA’s policyholder service, scope and applicable fees in more detail.
Head of Marketing & Technology, Independent Loss Adjusters
Posted by Darren - Over 15 years' experience in online marketing within the insurance claims sector and works with ILA's loss adjusters and claims professionals to turn practical claims knowledge into clear, useful guidance for policyholders.
What Our Clients Say After Working With ILA
When your property claim feels uncertain, it can help to hear from people who have already been through the process. These testimonials show how Independent Loss Adjusters has helped clients deal with insurers, evidence, delays, settlement concerns and the practical steps needed to move a claim forward.
“Michael will do the job to the end he is a professional in his work. Thanks to his team all my problems were solved.”
“Glenn and Sue have been fantastic throughout our claim. Although it has been a very stressful period, it has been relatively easy to communicate with Glenn or Sue, who have always reassured me as time went on. Above all, we are very happy with the total outcome of our claim and can highly recommend ILA.”
“What can I say about this Company, nothing but AMAZING. We felt like they were our friends, totally on our side. The communication is just fantastic and they just keep going and going to the end.”
“From the very beginning, they demonstrated exceptional professionalism, in-depth industry knowledge, and genuine care for my situation. Their attention to detail and persistence resulted in a settlement that was both fair and far more comprehensive than I could have achieved alone.”
“ILA have been fantastic throughout this process. I would highly recommend them.”
“We were really struggling with our insurance claim until we decided to use ILA. Glen and Sue took charge of the claim and took the worry away from us. Thank you both for your help and support throughout the process.”
These testimonials describe individual clients’ experiences. Outcomes depend on the policy wording, evidence and circumstances of each claim.
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Insurance Terminology GuidesCLEAR, PROFESSIONAL CLAIM SUPPORT
A difficult claim often involves policy wording, technical evidence, repair costs and several parties. Our Loss Adjusters help policyholders understand the position and approach the next step with clearer information.
ILA is appointed by homeowners, landlords and businesses, not by the insurer handling their claim.
Our team brings experience across insurance claims, loss adjusting, damage assessment and settlement review.
We review the policy, correspondence and available evidence before explaining what appears clear and what may need further work.
Our regulated status supports clear information, appropriate conduct and fair treatment throughout the customer journey.
Independent Loss Adjusters Ltd is authorised and regulated by the Financial Conduct Authority for insurance distribution activities.
Tell us what has happened and where the claim currently stands. We will review the initial information and explain whether ILA may be able to help.
Every claim depends on its individual circumstances, supporting evidence and policy wording. No particular outcome can be guaranteed.
PROPERTY DAMAGE CLAIMS
Different types of damage bring different questions about evidence, repairs and cover. Choose the claim type below to see how ILA may be able to help.
We can help assess water damage, organise the evidence and present the claim under your policy.
Flood Damage Claim Help
We review the damage, repair scope and reinstatement costs to help you understand the claim position.
Fire Damage Claim Help
We assess the interruption, financial records and policy position when insured damage affects trading.
Business Interruption Help
We review the damage, circumstances and evidence after vandalism or deliberate damage.
Malicious Damage Claim Help
We can assess collision or impact damage and review the repair evidence and settlement position.
Impact damage claim help
We help organise supporting evidence and review the claim position after burglary or theft.
Theft Claim Help
Tell us what happened and where your claim stands. The initial conversation is free and without obligation. We’ll ask a few questions and explain whether ILA may be able to help. You can call us or complete the form; we’ll contact you using the details you provide.
If you choose ongoing support, we’ll explain the service and fee before work begins. Our general fee is 10% plus VAT of the overall settlement. Where you appoint ILA’s recommended contractors for the agreed reinstatement works, our fee is generally covered through that contractor route. The position depends on your claim and the proposed work.
What Happens After You Request a Callback?
When we speak, we’ll ask a few initial questions about the damage, your insurance policy and the current position of your claim.
You don’t need to have every document ready. The first conversation is simply to understand what has happened and whether we may be able to help.
If you’d prefer to speak to us directly, call 0800 002 5178.
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