If property damage has affected your home, rental property or business in Fareham, you may be trying to understand what your insurer needs, what its loss adjuster is assessing and whether you should respond before getting further advice.
We can help when a property insurance claim is just starting and you want early guidance. We also support policyholders where an existing claim has become delayed, disputed, rejected or underpaid.
Our role is to help you understand the claim position, organise the available evidence and decide what needs to happen next.
A loss adjuster is commonly appointed by an insurance company to inspect and assess a claim. A loss assessor is appointed by the policyholder to help prepare, present and negotiate their claim.
Independent Loss Adjusters is our company name, but our role is to act for the policyholder rather than the insurer.
If you want to understand that distinction in more detail, our guide to the difference between an insurer-appointed loss adjuster and independent policyholder support explains the different roles.
Useful evidence can disappear or become harder to reconstruct after temporary work, drying or repairs begin. Therefore, it helps to create a simple record from the start.
Where you decide to appoint us, our insurance claims management support can include preparing and presenting evidence, dealing with insurer correspondence and assisting with settlement discussions.
We support homeowners, landlords and businesses across Fareham and surrounding borough communities including Portchester, Stubbington, Hill Head, Titchfield, Park Gate, Locks Heath, Warsash and Sarisbury.
If your property is in Fareham or one of the surrounding communities, you can speak to us about a new or existing property insurance claim.
A settlement offer should be considered alongside the policy terms, documented damage and supported repair costs.
Check which repairs are included and whether the proposed scope reflects the available evidence. Depending on the circumstances, drying, access work, associated reinstatement, professional input and other supported costs may also need consideration.
Our guide on what to check when an insurance settlement appears too low provides useful points to consider before responding to an offer.
Fareham’s coastal location means some property claims may involve strong winds, heavy rain, roof damage, water ingress or weather-related damage.
Where coastal conditions or storm-related water ingress are involved, our guide to storm and coastal water damage insurance claims explains why timing, entry points, property condition and supporting evidence can matter.
The Met Office UK weather warnings service can also provide useful independent information about severe weather. However, weather information alone does not determine whether an individual insurance claim is covered.
An escape of water can affect more than the first visible area. Moisture may spread beneath floors, behind fitted units and into walls, ceilings or insulation.
Drying, access work and strip-out may also reveal additional damage after the initial inspection.
Our escape of water claim assistance can help where drying requirements, hidden damage or the reinstatement position needs closer consideration.
A theft claim may involve damaged locks, doors or windows as well as stolen contents, equipment or stock.
Police references, photographs, receipts, inventories and other evidence may be relevant depending on the circumstances. Where proof of ownership is incomplete, gather the information that is available rather than making assumptions about what the insurer will accept.
For landlords and businesses, a break-in may also create urgent security and access requirements. Keep records of reasonable emergency work and any related invoices.
Property damage can affect customer access, equipment, stock, bookings and trading as well as the building itself.
Where the policy provides relevant cover, our business interruption claim support can help you understand what financial and operational evidence may be needed alongside the property damage claim.
Keep the physical damage evidence and financial records organised separately. This can make it easier to explain how an insured event affected different parts of the claim.
A difficult claim can leave repairs, tenants or business decisions unresolved while you wait for the insurer’s next response.
Before responding, identify what is actually in dispute. It may relate to the cause of damage, policy wording, repair scope, evidence, an exclusion or the proposed settlement.
If you want the position considered from the policyholder side, our policyholder loss assessor support can help you review the available evidence and understand what may need clarification.
Where the insurer has rejected all or part of the claim, look carefully at the explanation and the evidence relied upon before deciding whether further information or a challenge may be appropriate.
For homeowners, property damage may affect everyday living while repairs and settlement discussions continue. We can help you understand what has been accepted and what remains unresolved before you make important claim decisions.
Landlords and buy-to-let owners may also need to arrange access, manage repairs and communicate with occupants. Our role remains focused on the policyholder and insured property.
Any related financial loss, including loss of rent, will depend on the relevant policy wording, evidence and individual circumstances.
You do not need every document ready before asking for initial advice. However, an organised claim record can make the position easier to understand.
Useful information may include:
We focus on what can be documented and reasonably supported rather than encouraging assumptions or overstating the claim.
We provide free, no-obligation initial insurance claim advice. This allows you to explain what has happened and understand what support may be available before deciding whether to appoint us.
Where Independent Loss Adjusters manages and negotiates the claim, our standard fee is 10% plus VAT of the relevant settlement amount.
Where you choose an ILA-recommended contractor to undertake reinstatement work, the contractor may cover Independent Loss Adjusters’ fee for the proportion of work they complete. However, you remain free to appoint your own contractor.
We will explain the applicable fees and scope of service before you decide whether to proceed.
Can you help before I report the claim?
Yes. Early advice can help you understand what information to record and what may be useful when notifying the insurer.
Can you review a settlement without taking over the whole claim?
We can initially discuss the position and explain what may need checking. If you later decide to appoint us for further work, we will explain the scope and applicable fees first.
What if the insurer says the damage is not covered?
We can consider the insurer’s explanation alongside the policy wording, circumstances and available evidence before you decide whether further clarification may be appropriate.
Can you help with a rented property?
Yes, where the landlord or buy-to-let owner is the policyholder or is authorised to manage the insurance claim.
If you are unsure what the insurer needs, whether the repair position has been properly considered or what you should do next, an initial conversation may help.
Independent Loss Adjusters supports homeowners, landlords and businesses with new and existing property insurance claims across Fareham.
To discuss what has happened, call 0800 002 5178 or request free initial claim advice.
Get Clear Initial Advice Before You Decide What To Do Next
If your property insurance claim has become delayed, disputed, underpaid or difficult to manage, you can ask Independent Loss Adjusters for clear initial advice before deciding what to do next.
Call 0800 002 5178
How ILA Has Helped Clients Move Claims Forward
These testimonials are from clients who asked Independent Loss Adjusters to help them deal with difficult, delayed or disputed insurance claims. Their comments show the value of clear advice, proper evidence and steady support when a claim needs to move forward.
“Michael and his team instantly put me at ease, providing exceptional guidance and kick starting the claims process. ILA handled everything with the highest professionalism. Without their assistance, the time taken to reinstate the property would have been severely delayed and extremely stressful.”
“From the first call they just knew what they were doing. They were easy to talk to, always kept me updated and nothing ever felt like too much trouble.”
“Without Michael, Emma and the team I would have most certainly given up years ago but today we finally received the payout. Delighted and forever thankful for the dedication and support in getting us to the finish line.”
“Extremely professional, reassuring whilst giving a wonderful, friendly service during a personally difficult time. Very thorough in the site assessment and good follow-up.”
“All dealings with ILA were fantastic, timely, compassionate and steadfast in fighting for your rights, above those of the Insurance Companies. I dread to think how badly the outcome could have been had I stuck with the insurance companies own Loss Adjuster.”
“Their staff were friendly, knowledgeable and most professional and organised a loss report within only a few days of my initial call. I highly recommend ILA.”
These testimonials describe individual clients’ experiences. Outcomes depend on the policy wording, evidence and circumstances of each claim.
Need Help With Your Own Claim?
Get free initial insurance claim advice from one of our experts.
Our insurance claim support covers a wide range of property damage claims, from initial claim assessment through to evidence review, negotiation and settlement discussions.
Speak To ILA About Your Claim
ILA supports policyholders across the UK with property insurance claims. Whether the claim involves a home, business premises or rental property, our loss adjusting team can review the position, explain the evidence needed and help you decide the next step.
What Happens After You Request a Callback?
A member of the ILA team will review the information you provide and contact you during normal working hours. We will ask a few initial questions about the damage, the policy and the current position of the claim. You do not need to have every document ready before speaking to us.
For urgent claim enquiries, call 0800 002 5178.
A clear look at when home insurance may cover storm damage, how insurers assess causation and property condition, and what evidence can support a claim.
Guidance on storm and coastal water damage, covering immediate safety, evidence, water ingress, damp, insurer assessments and the practical stages of a property claim.
Practical home insurance claim guidance covering preparation, evidence, insurer notification, damaged items, policy excesses and key considerations before deciding whether to make a claim.