If you need help with a property insurance claim in Bournemouth, you may be looking for clear guidance before making another important decision.
Independent Loss Adjusters provides policyholder-side loss adjusting support for homeowners, landlords, buy-to-let owners and businesses. We act for the policyholder rather than the insurer.
You may be preparing a new insurance claim and want guidance before providing detailed information. Alternatively, the claim may have become delayed, disputed or rejected. You may also be concerned that a proposed settlement does not reflect the documented damage or supported repair costs.
We can review the available information, explain which evidence may be relevant and outline how we may be able to help.
A loss adjuster is commonly appointed by an insurance company to inspect, validate and assess a claim. In contrast, a loss assessor is commonly appointed by the policyholder to help prepare, present and negotiate the claim.
Independent Loss Adjusters is our company name. When you appoint us, we work for you as the policyholder, not for the insurer.
We can help you understand the insurer’s stated position, organise the available evidence and respond to questions. Where the evidence supports doing so, we may also help you question points that appear inconsistent with the policy wording, documented damage or repair information.
Our guide to what independent means in an insurance claim explains why appointment, reporting and payment arrangements matter.
Many property owners seek help after a claim has become difficult. However, guidance may also be useful before detailed information is submitted.
If you are preparing to report fire, water, storm, theft, impact or commercial property damage, we can explain which records may be relevant. We can also help you consider what should be checked before agreeing to a repair or settlement route.
Where Independent Loss Adjusters is formally appointed, our support may include preparing and presenting the claim, reviewing evidence and communicating with the insurer. Our guide to the insurance claim process explains the main stages in more detail.
The insurer will still make its own decisions about policy cover, liability and settlement. Claim timescales and outcomes will depend on the individual circumstances.
An insurer will usually consider the policy wording, circumstances of the incident, documented damage and supported costs.
Relevant evidence may include photographs, reports, repair estimates, schedules of work, contractor observations and insurer correspondence. Any settlement proposal should also explain what has been included and how the amount was calculated.
A fire damage claim may involve smoke, soot, heat damage, affected contents, alternative accommodation and reinstatement costs.
An escape of water claim may involve hidden moisture, drying, strip-out, damaged finishes and repair work.
Storm, impact, theft and malicious damage claims may also require evidence about the cause, timing, circumstances and proposed repairs.
We do not present unsupported assumptions as facts. Where further information may be needed, we can explain which points require clarification.
If the claim has slowed, been rejected or resulted in a settlement proposal you do not understand, ask the insurer to provide its reasoning in writing.
We can review the stated position alongside the available evidence and relevant policy wording. This may help you understand whether further information, clearer costings or an evidence-based response could be appropriate.
Citizens Advice also provides general guidance on problems with an insurance claim. This is not a replacement for advice about the specific circumstances of your claim.
Before accepting a settlement or responding to a rejection, make sure you understand the reasoning, evidence and figures being relied on.
For homeowners, a claim may involve damage to the building, contents, drying, alternative accommodation or reinstatement work.
For landlords and buy-to-let owners, it may also involve repair access, tenant-related issues, building damage or loss of rent. We support the landlord or property owner where they hold the relevant insurance policy.
Commercial property claims may involve premises, equipment, fixtures, stock, access and interruption to trading. Any business interruption or financial-loss element must fall within the policy cover and should be supported by suitable records.
The appropriate evidence and service will depend on the policy, the type of property and the individual claim circumstances.
Independent Loss Adjusters provides free initial insurance claim advice, without obligation. This allows you to explain what happened and understand whether ongoing support may be useful.
Where Independent Loss Adjusters manages and negotiates the claim, our standard fee is 10% plus VAT of the relevant settlement amount.
If you choose an ILA-recommended contractor to undertake reinstatement work, the contractor may cover our fee for the proportion of work they complete. However, you remain free to appoint your own contractor.
The free initial advice stage and ongoing claims management service are separate. We will explain the applicable fees and scope of service before you decide whether to appoint Independent Loss Adjusters.
Can you help before I submit a new claim?
Yes. We can provide initial guidance before you submit detailed claim information. This may help you understand what to record, which documents could be relevant and which questions to ask.
Can you help if the insurer has appointed its own loss adjuster?
Yes. The insurer-appointed loss adjuster will commonly assess the claim for the insurer. We can review the stated position and help you understand the evidence from the policyholder’s side.
Can you review a settlement offer before I accept it?
Yes. We can review the offer, available evidence, relevant policy wording and insurer’s reasoning before you decide whether to accept it or ask further questions.
If you have a new claim, a difficult existing claim or a settlement proposal you do not understand, it may help to have the position reviewed before responding.
You can request free initial insurance claim advice and explain where the claim has reached.
For practical guidance with a Bournemouth property insurance claim, call 0800 002 5178 or contact Independent Loss Adjusters.
Our insurance claim support covers a wide range of property damage claims, from initial claim assessment through to evidence review, negotiation and settlement discussions.
Get Clear Initial Advice Before You Decide What To Do Next
If your property insurance claim has become delayed, disputed or difficult to manage, or you are concerned about the proposed settlement, you can ask Independent Loss Adjusters for clear initial advice before deciding what to do next.
Call 0800 002 5178
What Policyholders Say About Working With ILA
When your property claim feels uncertain, it can help to hear from people who have already been through the process. These testimonials show how Independent Loss Adjusters has helped clients deal with insurers, evidence, delays, settlement concerns and the practical steps needed to move a claim forward.
“My wife (Carly) and I (Stuart) can not thank you enough for what you have done for us. I would recommend you and your team to any one.”
“What can I say about this Company, nothing but AMAZING. We felt like they were our friends, totally on our side. The communication is just fantastic and they just keep going and going to the end.”
“I would recommend them to anyone looking for assistance with an insurance claim.”
“They leapt into action and took a complex claim on and helped us immeasurably. As soon as they were involved we felt like the tide had turned and we were no longer in such a vulnerable situation.”
“Michael is an experienced generous expert in his field. He clearly works very hard for his clients & uses his extensive experience to steer towards the best outcome.”
“They were absolutely integral in handling our claim on a block of flats we own, taking the burden off us to ensure we achieved the best possible outcome. Their passion and dedication to their work really stand out.”
These testimonials describe individual clients’ experiences. Outcomes depend on the policy wording, evidence and circumstances of each claim.
Need Help With Your Own Claim?
Get free initial insurance claim advice from one of our experts.
Speak To ILA About Your Claim
ILA supports policyholders across the UK with property insurance claims. Whether the claim involves a home, business premises or rental property, our loss adjusting team can review the position, explain the evidence needed and help you decide the next step.
What Happens After You Request a Callback?
A member of the ILA team will review the information you provide and contact you during normal working hours. We will ask a few initial questions about the damage, the policy and the current position of the claim. You do not need to have every document ready before speaking to us.
For urgent claim enquiries, call 0800 002 5178.
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