Independent Loss Adjusters Stoke on Trent

Loss Adjusters and Loss Assessors Stoke on Trent. Fire, flood, escape of water or impact damage? We offer insurance claims help for homeowners, landlords and businessess.

Loss Assessors and Insurance Claims Management

Empowering Policyholders in Stoke on Trent and Beyond

Welcome to Independent Loss Adjusters (ILA), your unwavering partner in the realm of insurance claims for businesses, homeowners, and landlords. We work diligently on your behalf, prioritising your interests over those of your insurer. Our reach extends nationwide, but our heart is firmly rooted in Stoke on Trent and its surrounding communities.

Specialised Guidance for a Spectrum of Insurance Claims

Our seasoned team of insurance management experts is poised to stand with you. With a treasure trove of collective experience cultivated over many years, we excel in navigating the intricate landscape of both domestic and commercial insurance claims. Our expertise encompasses a diverse array of challenges, from fire, flood, and storm damage to water damage and impactful events.

As a distinguished claims management company, we take great pride as members of The Chartered Institute of Loss Adjusters (CILA). Our team members have undergone rigorous training and attained the qualifications necessary to guarantee that you receive the highest caliber of support throughout your claim.

Comprehensive Loss Adjustment and Insurance Claims Management

ILA extends a comprehensive hand in the realm of loss adjustment and insurance claims management. We harness independent networks of surveyors, restoration specialists, solicitors, and more to streamline the process of reinstating your property. When you opt for our assistance in organising the reinstatement, our recommended building contractors generously cover our fees, alleviating the financial burden.

We fathom that every policyholder has unique needs. That’s why we offer flexibility in settling your claim. Whether you lean toward a cash settlement or prefer to channel the funds directly into the full restoration of your property, ILA stands ready to accommodate your preferences. Our fee structure for cash settlement claims is competitively set at 10% + VAT, ensuring that top-notch service doesn’t come at an exorbitant cost.

While our services encompass the entire nation, it’s pivotal to underscore our grounding in local expertise. Our dedicated loss adjusters function akin to loss assessors, ardently championing your interests, not the insurance company’s.

Ever Ready to Serve

At ILA, we remain steadfastly committed to assisting you from the outset. We wholeheartedly extend an invitation to an free consultation, where we can delve into the specifics of your unique needs and chart the course for how we can optimally support you.

Feel free to reach out to us through our helpline at 0800 002 5178 and engage in a conversation with our in-house loss adjusters today.

Contact Your Stoke on Trent Independent Loss Adjusters Representative at 0800 002 5178

Our Collaborative Approach

At Independent Loss Adjusters, we believe in fostering strong relationships with insurance brokers to achieve mutually beneficial outcomes. Our collaborative approach involves:

Regular Communication

We maintain open lines of communication with insurance brokers throughout the claims process.  This allows for timely updates, sharing of relevant information, and addressing any queries or concerns promptly. 

Customised Solutions

We understand that every claim is unique, and we tailor our solutions to meet the specific needs of insurance brokers and their clients. We work closely with brokers to develop strategies that align with their business objectives and deliver optimal outcomes.

Sharing Expertise

We provide insurance brokers with insights and guidance regarding claims assessment, policy interpretation, and industry best practices. The detailed report we produce allow underwriters to make an informed decision at renal after a loss, to satisfy themselves the risks of re-occurrence are properly managed.  This collaborative knowledge-sharing ensures that brokers are well-informed and equipped to serve their clients effectively.

Seamless Integration

Our team seamlessly integrates with the operations of insurance brokers, ensuring a smooth and coordinated claims management process. This collaborative approach enables brokers to provide a comprehensive service that meets their clients’ expectations.

Local Regional National Emergency Helpline


Over 70 years’ experience working for Insurers and Loss Adjusters.
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Complete transparency of our fees from the offset.
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Trusted Contractors & Suppliers

Trusted Contractors & Suppliers
Trusted suppliers who work closely with your adjuster to provide the full service.
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Industry Leading Team

Industry Leading Team
All staff, regardless of position, are compliant with all UK legislation and receive training from recognised industry bodies such as CILA.
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Contact Independent Loss Adjusters today to explore how our collaborative approach can benefit your insurance brokerage. Together, we can provide exceptional service and maximise claim outcomes for your valued clients.

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