Independent Loss Adjusters Sidmouth

Customer Testimonials

What Clients Say About ILA’s Claim Support

Choosing who to trust with an insurance claim is an important decision. These testimonials give you a clearer sense of how Independent Loss Adjusters supports clients when claims become delayed, disputed, underpaid or difficult to manage.

“ILA do exactly what they say they will do and so much more. The knowledge, understanding and organisation, communication is 1st class. We could never have done this without them.”
Carly

“The insurer was being a nightmare and dragged the case on for months, but in the end, with Glenn’s help and guidance, we received the payout needed to rectify the damage. Without Glenn, we would have only received 20% of the actual costs to restore the damage!”
Kurtis

“Independent Loss Adjusters team Glenn Weatherall and Sue Young have been the most helpful and dedicated team working on our behalf during what was a very difficult insurance claim. They are one of my most very professional company I have ever had the pleasure to work with.”
Paul Barker

“Without Michael, Emma and the team I would have most certainly given up years ago but today we finally received the payout. Delighted and forever thankful for the dedication and support in getting us to the finish line.”
Milne

“ILA are superb at engaging, on your behalf, with insurance companies. They take ownership of the situation for you and work with you to deliver a tremendous outcome. If your insurance claim has stalled, I would recommend you contact Glenn and Sue at ILA - You will be in exceptionally capable hands.”
Justine

“Choosing ILA, with Glenn guiding us through the complex insurance claims process, was the best decision we made. We cannot imagine navigating this ordeal without the assistance of Glenn, Sue, and the entire ILA team.”
Jeeson

These testimonials describe individual clients’ experiences. Outcomes depend on the policy wording, evidence and circumstances of each claim.

Need Clearer Direction on Your Claim?

Tell us what has happened and where the claim currently stands. We will review the initial information and explain whether ILA may be able to help.

Request a Callback Call 0800 002 5178

Every claim depends on its individual circumstances, supporting evidence and policy wording. No particular outcome can be guaranteed.

CLEAR, PROFESSIONAL CLAIM SUPPORT

Why Policyholders Speak to ILA

A difficult claim often involves policy wording, technical evidence, repair costs and several parties. Our Loss Adjusters help policyholders understand the position and approach the next step with clearer information.

Policyholder-Focused

ILA is appointed by homeowners, landlords and businesses, not by the insurer handling their claim.

Experienced Claims Team

Our team brings experience across insurance claims, loss adjusting, damage assessment and settlement review.

Evidence-Led Guidance

We review the policy, correspondence and available evidence before explaining what appears clear and what may need further work.

FCA Authorised

Our regulated status supports clear information, appropriate conduct and fair treatment throughout the customer journey.

Independent Loss Adjusters Ltd is authorised and regulated by the Financial Conduct Authority for insurance distribution activities.

Why Choose ILA Read Client Testimonials

PROPERTY DAMAGE CLAIMS

Help with Property Damage Claims

Different types of damage bring different questions about evidence, repairs and cover. Choose the claim type below to see how ILA may be able to help.

Flood Damage Claims

We can help assess water damage, organise the evidence and present the claim under your policy.

Flood Damage Claim Help

Fire Damage Claims

We review the damage, repair scope and reinstatement costs to help you understand the claim position.

Fire Damage Claim Help

Business owner reviewing a property insurance claim

Business Interruption Claims

We assess the interruption, financial records and policy position when insured damage affects trading.

Business Interruption Help

Malicious Damage Claims

We review the damage, circumstances and evidence after vandalism or deliberate damage.

Malicious Damage Claim Help

Impact Damage Claims

We can assess collision or impact damage and review the repair evidence and settlement position.

Impact damage claim help

Theft Insurance Claims

We help organise supporting evidence and review the claim position after burglary or theft.

Theft Claim Help

Is Your Insurance Claim Becoming Difficult?

Claim rejected, delayed, under investigation or offered a settlement you’re unsure about? Our guide covers what to check next, underinsurance and help with an existing claim.

Explore Common Claim Problems

Request Free Initial Insurance Claim Advice

Tell us what happened and where your claim stands. The initial conversation is free and without obligation. We’ll ask a few questions and explain whether ILA may be able to help. You can call us or complete the form; we’ll contact you using the details you provide.

If you choose ongoing support, we’ll explain the service and fee before work begins. Our general fee is 10% plus VAT of the overall settlement. Where you appoint ILA’s recommended contractors for the agreed reinstatement works, our fee is generally covered through that contractor route. The position depends on your claim and the proposed work.

What Happens After You Request a Callback?

When we speak, we’ll ask a few initial questions about the damage, your insurance policy and the current position of your claim.

You don’t need to have every document ready. The first conversation is simply to understand what has happened and whether we may be able to help.

If you’d prefer to speak to us directly, call 0800 002 5178.

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Why Choose An Independent Loss Adjuster?

Choosing support for a claim is a practical decision. The team’s experience, proposed work, fee and any repair arrangements should be clear before you appoint us.

Experience

Our team brings over 70 years’ experience across insurance claims, loss adjusting and property damage support.

Clear Fees

We explain the work we propose and how our fee would be calculated before you decide whether to appoint us.

Recommended Contractors

If repairs are needed, we can discuss whether ILA’s recommended contractors are suitable. We’ll explain how that route works and how they can cover our fees on your behalf.

Professional Standards

Our team draws on claims and loss-adjusting training. Independent Loss Adjusters Ltd is authorised and regulated by the Financial Conduct Authority for insurance distribution activities.