Independent Loss Adjusters Medway

Loss Adjusters and Loss Assessors Medway. Fire, flood, escape of water or impact damage? We offer insurance claims help for homeowners, landlords and businessess.

Loss Assessors and Insurance Claims Management

Your Dedicated Partner for Insurance Claims

Independent Loss Adjusters (ILA) stands as your reliable national team of seasoned loss adjusters and claim managers, committed to serving the public directly. We embark on a mission to skillfully negotiate and settle your insurance-related claims, ensuring you receive every penny of what you’re rightfully entitled to under your insurance contract.

Insurance companies commonly appoint their own loss adjusters or claim handlers to safeguard their interests. Here’s a simple question for our potential clients: would you step into a courtroom without professional representation? Managing an insurance claim, especially one concerning your home, should be no different. As one of the UK’s leading independent Claims Management Companies, we firmly hold the belief that you should have access to the same level of expertise and knowledge as the loss adjusters working for your insurance company.

Our mission is clear: we are here to provide you with the same level of professional assistance that your insurer receives. The key distinction lies in the fact that we work exclusively for you, representing your interests throughout the complex claims process.

Comprehensive Assistance for All Your Insurance Claim Requirements

Regardless of whether you are a homeowner, business owner, or landlord, we are here to guide you through the intricate maze of insurance claims. From theft and storm damage to fire, escape of water, or any other insured peril, we stand by your side from the beginning to the end. You can count on us to offer a single point of contact and provide regular updates to keep you well-informed.

As a prominent professional Claims Management Company, we adhere to stringent regulations. All our staff are chartered loss adjusters with CILA qualifications.

In most cases, Independent Loss Adjusters assist all potential clients, even if all that’s required is a little advice. They recognise the benefits of teaming up with an independent Claims Management Company. We offer flexibility in settling your claim and ensure you are kept fully informed of the progress every step of the way.

Transparent Fee Structure Designed for Your Benefit

For cash settlement claims, we offer a competitive rate of 10% plus VAT. Alternatively, we provide an exceptional service where our recommended contractors can cover our fees if you appoint them for building reinstatement. These professionals, including builders and restoration specialists, come highly endorsed by us to aid in restoring your property to its pre-loss condition. They have generously agreed to cover our fee on your behalf, including it in their charges for managing this aspect of your claim.

At ILA, we proudly stand as your dedicated partner in Medway, ensuring that your insurance claims are handled with the utmost professionalism and dedication. Feel free to reach out to us today at 0800 002 5178, and let us be your guiding light throughout your insurance claim journey.

Contact Your Medway Independent Loss Adjusters Representative at 0800 002 5178

Our Collaborative Approach

At Independent Loss Adjusters, we believe in fostering strong relationships with insurance brokers to achieve mutually beneficial outcomes. Our collaborative approach involves:

Regular Communication

We maintain open lines of communication with insurance brokers throughout the claims process.  This allows for timely updates, sharing of relevant information, and addressing any queries or concerns promptly. 

Customised Solutions

We understand that every claim is unique, and we tailor our solutions to meet the specific needs of insurance brokers and their clients. We work closely with brokers to develop strategies that align with their business objectives and deliver optimal outcomes.

Sharing Expertise

We provide insurance brokers with insights and guidance regarding claims assessment, policy interpretation, and industry best practices. The detailed report we produce allow underwriters to make an informed decision at renal after a loss, to satisfy themselves the risks of re-occurrence are properly managed.  This collaborative knowledge-sharing ensures that brokers are well-informed and equipped to serve their clients effectively.

Seamless Integration

Our team seamlessly integrates with the operations of insurance brokers, ensuring a smooth and coordinated claims management process. This collaborative approach enables brokers to provide a comprehensive service that meets their clients’ expectations.

You're In
Safe Hands

We believe that everyone should have their own Independent Loss Adjuster when they suffer an insured loss or damage. 


Over 70 years’ experience working for Insurers and Loss Adjusters.
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Complete transparency of our fees from the offset.
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Trusted Contractors & Suppliers

Trusted Contractors & Suppliers
Trusted suppliers who work closely with your adjuster to provide the full service.
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Industry Leading Team

Industry Leading Team
All staff, regardless of position, are compliant with all UK legislation and receive training from recognised industry bodies such as CILA.
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